Core Sales Agent (STI) at Talksure Pty Ltd

PURPOSE OF POSITION

• To maximize conversion from leads provided via Outbound Calls, by identifying customer needs and promoting the brand and products.

RESPONSIBILITIES AND DUTIES

• Make outbound calls to customers to interact with them, identify needs and promote the product/service.
• Script adherence. 
• Maintain a high degree of product knowledge. 
• Build positive work relationship with customers to enhance the image and public perception of the company.
• Time Management.
• Maintain a courteous and friendly disposition when interacting with customers irrespective of their temperament.
• Ensure daily shift call quotas and set targets are achieved.
• Maintaining and improving quality and compliance by adhering to the standards and guidelines.

MINIMUM REQUIREMENTS AND QUALIFICATIONS

•  Matric – certificate must be presented for validation
• Minimum 1 Year outbound sales experience, of which 6 months should be consecutive selling of STI
• Clear credit and Criminal Record
• RE5 and FAIS preferred/Clear Dofa
• Proven track record of meeting or exceeding sales targets

SKILLS AND COMPETENCIES

• Strong understanding of short-term insurance products
• Knowledge of FAIS, TCF, and compliance requirements
• Excellent verbal communication and listening skills
• Persuasive negotiation and objection-handling skills
• Strong attention to detail and accuracy
• Ability to work under pressure and meet deadlines
• Computer literacy
• Customer-focused and ethical Results-driven
• Resilient and self-motivated
• High level of integrity
• Ability to work independently and within a team
• Professional and well-spoken telephone etiquette