Counting House Manager at Fidelity Services Group

• The above position is vacant at our Worcester Branch. The overall purpose of this position is to effectively manage and oversee Counting House operations and cash related activities.    

Minimum Requirements:  

• Clear criminal record
• Computer literate (Microsoft Office; Outlook) 
• At least 4 years Cash Centre experience  
• Supervisory experience or similar role is an advantage
• Proven administrative skills and good discipline
• Good interpersonal skills 
• Must be able to multitask and work under pressure to meet strict deadlines 
• Must be able to work extra hours if the need arises
• Must be able to address and resolve challenges which may arise 
• Flexibility in terms of working hours is required (including working at night) 

Job Specification (not totally inclusive): 

• Opening and closing of Cash Centre where applicable
• Coordinate and manage the activities of tellers/treasurers/supervisors 
• Monitoring and coordinating cash orders received, ATM loads/ unloads, cash returns (banking) and ATM settlement and load slips
• Ensuring that any cash movement issues are identified timeously and escalated/ resolved 
• Ensuring all daily reports and statistics are up to date
• Ensuring Standard Operational Procedures are always adhered to 
• Re-counting of money if difference occur
• Ensure all relevant documentation is complete / neatly and filed
• Ensuring all schedules balance with physical count
• Ensuring Registers are used and signed for daily 
• Ensuring Incident reports are handled as required
• Ensuring all client queries are dealt with in a professional manner, timelessly
• Ensuring client satisfaction is top priority in our line of business
• Ensuring basic discipline is enforced in the cash center
• Accountable for Cash Centre appointed to him/her if no manager
• Handling queries, incidents and investigations where applicable  
• Managing stock

Other Personality Attributes:  

• Honest and reliable 
• Accuracy 
• Must have good communication skills
• Good interpersonal skills 
• Organising and planning ability
• Quality assurance 
• Willing to work shifts and long hours

Core Competencies:  

• Self-development
• Communication skills
• Customer focus
• Team Work