Jobs at Fidelity Services Group

Job Summary:

• The National Sales Manager Subscriber will be responsible for developing and executing a strategic sales plan to increase subscriber numbers, RMR and install revenue for Fidelity ADT. This individual will oversee a team of regional sales managers and work closely with marketing and product development teams to drive subscriber growth.

Key Responsibilities:

• Develop and implement a national sales strategy to drive subscriber growth
• Identify and pursue opportunities to expand the subscriber base through new customer acquisition and retention initiatives
• Lead and motivate a team of regional sales managers to achieve sales targets
• Build and maintain strong relationships with key customers and industry partners
• Collaborate with marketing and product development teams to align sales strategies with overall business objectives
• Analyze sales data and market trends to optimize sales performance
• Represent Fidelity ADT at industry events and conferences to promote our products and services

Qualifications:

• Bachelor's degree in Business, Marketing, or related field
• Proven track record of success in sales management, preferably in a subscription-based business
• Strong leadership and communication skills
• Ability to develop and execute strategic sales plans
• Experience in analyzing sales data and market trends
• Willingness to travel as needed for business purposes

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Overview: 

• We are seeking a highly organized and detail-oriented individual to join our team as an Operations Admin Support Assistant. This position offers the opportunity to work closely with the Group CEO and gain valuable experience in executive-level support. The successful incumbent must have experience working in a fast-paced corporate environment ensuring the smooth and efficient running of our day-to-day operations. 

Key responsibilities: 

• Provide administrative support to the group, preparing reports, and handling correspondence. 
• Experience as Personal Assistant.
• Maintain and update operational documents, policies, and procedures. 
• Coordinate and facilitate all operational activities and projects. 
• Handle and route incoming calls and emails related to operations. 
• Assist with inventory management and procurement tasks. 
• Maintain data entry and accurate records on systems. 
• Handle general office tasks, ordering supplies and managing office equipment. 
• Typing of weekly and monthly reports and as per management request. 
• Assisting and resolving branch, client queries. 
• Support to Executive Assistance. 
• Collaborate with senior management to develop long-term operational strategies.
• Assist with all invoices, reconciliations and quotes request.  
• Issuing of PO and Capex's 
• Ensure all order requests get necessary approvals and authorizations by the relevant Executives. 
• Ensure compliance with company policies and procedures
• Processing and forwarding documentation to finance department for payment. 
• Identify and implement cost-saving measures to optimize operational expenses
• Assist with all filling.  
• Professional typing of all operational correspondence. 
• Provide administrative support to the Executive Assistant to Group CEO. 
• Prepare and edit documents, presentations, and reports. 
• Help coordinate and organize company events, meetings, and conferences. 
• Assist with budget management and expense tracking. 
• Liaise with internal and external stakeholders on behalf of the Executive Assistant. 
• Handle confidential information and maintain discretion at all times. 

Qualifications: 

• Bachelor's degree in business administration or a related field preferred. 
• Proficient in Microsoft Office suite (Word, Excel, Outlook) 
• Strong organizational skills with the ability to prioritize tasks and meet deadlines 
• Excellent written and verbal communication skills 
• Ability to work independently and as part of a team 
• Proven experience in a similar administrative role supporting top-level executives 
• Strong organizational and time management abilities 
• Ability to prioritize tasks and work independently with minimal supervision 
• Discretion and confidentiality in handling sensitive information 

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• The overall purpose of the position is to ensure that all site-specific security requirements are adhered to and that the Client’s needs are always efficiently and professionally met (as per the SLA).  To ensure the posting of Security Officers and ensure that all operations are managed timeously and effectively.

Minimum Requirements

• Grade 12 (Matric) Certificate of equivalent.
• PSIRA Grade A/B registered and accredited, up to date.
• No Criminal Record or any pending cases.
• Valid driver’s license with own reliable transport.
• Minimum 2 - 5 years Management experience. 
• Staff Management experience essential.
• Computer literacy.
• Clear Criminal Record.
• Must be physically fit and in good health.
• Must reside in the Rustenburg area or willing to relocate on own cost.

Key Performance Areas: (not totally inclusive):

• Maintaining good relations between Fidelity Security Services and clients regarding security services rendered.
• Ensuring the posting of Security Officers are done timeously for full site coverage on both day shift and night shift, as per Client SLA agreement.
• Daily feedback and liaison with Fidelity Security Services Management and Clients.
• Liaising daily with Regional Management on various Operational matters.
• Managing allocated areas to ensure that contractual requirements are met as stipulated by the client.
• Ensuring that all Security Officers on the site meet the contractual requirements as stipulated by the Client.
• Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services.
• General management and supervision of security staff to ensure that required performance is always met.
• Ensuring that all Security Officers meet the contractual requirements as stipulated by the client.
• Compiling, distribution, and communication on daily, weekly, and monthly reports.
• Compiling, distribution and communication on all Incident, Accident, and Investigation reports.
• Obtaining statements of all investigations.
• Must have sound knowledge of the ISO 9001:2008 Management System.
• Discipline of staff.
• Attend CCMA and Labour Court if and when required.
• Constantly evaluating the service levels provided and making recommendations to the clients regarding the improvement of services.
• Ensuring continuous assessment of the Client’s premises and minimizing as far as possible risky access and creating several barriers to would be criminals.
• Auditing and verifying the access registers on a daily basis and generating exception reports.

Core Competencies:

• Good communication skills both verbal and written
• Strong planning, organizational, and administrative skills are required.
• Good interpersonal and client liaison skills are required.
• Experience in investigation techniques and report writing.
• Willing and able to work extended/flexi hours if and when required.
• Ability to work under pressure and without supervision. 
• Analytical, Critical Thinking & Planning skills

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• We are seeking a highly skilled and qualified Tactical Officer to join our team. The ideal candidate will be responsible for planning, organizing, and executing strategic tactical operations to ensure the safety and security of our organization and its personnel. 

Key Responsibilities: 

• Tactical training. 
• DH4 dog handler training. 
• First aid training. 
• Develop and implement tactical plans and strategies to address security threats and incidents. 
• Conduct risk assessments and security audits to identify vulnerabilities and implement appropriate corrective measures. 
• Coordinate with law enforcement agencies and other external partners to enhance security measures and response capabilities. 
• Conduct training and drills for employees to increase their readiness and preparedness for potential security incidents. 
• Stay current on industry trends, best practices, and emerging technologies to continuously improve our security protocols. 
• Respond promptly and effectively to security incidents and emergencies, ensuring the safety of all individuals involved. 

Qualifications: 

• Minimum of 2 years of experience in law enforcement or security operations. 
• Strong knowledge of tactical planning, risk assessment, and emergency response procedures. 
• Excellent communication, organizational, and leadership skills. 
• Ability to work effectively in high-pressure situations and make quick, sound decisions. Physical fitness and agility to handle demanding tactical operations. 
• Valid firearms and defensive tactics certifications in rifle, shotgun and handgun.
• Must reside in Durban, South Coast, KwaZulu Natal Region or surrounding areas. 
• PSIRA Registered Grade C - A 

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Overall purpose of the job: 

• A vacancy exists for Personal Assistant/PA to the Group Executive, based at the Helderkruin Branch. 
• To perform the general secretarial functions to the Group Executive effectively and efficiently. This encompasses handling all operations, projects, documentation/correspondence, filing, office admin, travel arrangements, appointments/meetings, visitors, suppliers/customers, and maintain strictest confidentially in all instances. 

Minimum Requirements 

• Grade 12/Matric. 
• Relevant Qualification will be an advantage. 
• At least 3-5 Years’ experience as a Personal Assistant/Administrator. 
• Ability to work extended hours as and when required. 
• Clear criminal record and no pending cases. 
• Advanced Excel, MS Word and Power Point proficiency. 
• Above average verbal and written communication skills. 
• Ability to resolve conflict effectively. 
• Ability to handle work related stress and work effectively under pressure. 
• Ability to work independently and ability to meet strict deadlines. 
• Highly motivated and enthusiastic. 
• Valid driver’s license with own reliable transport. 
• Ability to travel as and when required. 
• Should reside within the Roodepoort/Krugersdorp Area. 

 Duties & Responsibilities (not totally inclusive): 

• Willingness to learn  
• To coordinate and book all meetings for the Executive, clients, management and one-to-one with individual staff. 
• Minute taking at meetings when required. 
• Ability to engage with stakeholders, board members and Executives and CEO 
• Ensure that agendas and minutes are distributed timeously. 
• Ensure that meetings are coordinated, via email, phone. 
• Ensure accurate minutes of meetings are recorded either on a daily, weekly, or monthly basis. 
• To maintain the Group Executive diary. 
• To type correspondence as and when required. 
• To maintain Group Executive Filing systems. 
• To ensure all outgoing documentation/ is distributed. 
• To screen all documentation/correspondence for the Group Executive, prioritize and obtain required information from all departments. 
• To answer and screen all calls to Group Executive. 
• Control of purchase orders. 
• Engage with external partners and suppliers 
• Ordering of all promotional items/gifts, stationery and printing. 
• Telephonic assistance with any problems/complaints that reach the Group Executive. 
• Give detailed feedback to clients as and when required. 
• To make travel and accommodation arrangements for the Group Executive or other managers. 
• Ensure that travel and accommodation arrangements are within budget. 
• To screen and receive any visitors to the Group Executive office, ensuring clients are comfortable and refreshed. 
• To carry out any ad-hoc functions which the Group Executive may require from time to time. 
• To assist any staff requiring an appointment with the CRO. 

 Attributes: 

• Action orientated 
• Time Management 
• Business Acumen 
• Planning and Organizing 
• Attention to detail 
• Problem Solving 
• Interpersonal Skills 
• Action orientated 

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Overview:

• We are seeking an experienced and detail-oriented Security Systems Technician to support high-security installations across our banking infrastructure projects. This role involves the full deployment and configuration of alarm systems, CCTV surveillance, and network connectivity at banking branches and ATMs. The ideal candidate will have a strong technical background, hands-on installation experience, and the ability to program and troubleshoot integrated security systems.

Key Responsibilities:

• Install, program, and test alarm systems including sensors, control panels, and remote monitoring components at banking locations.
• Install and configure CCTV systems—including IP cameras, DVRs/NVRs, and remote access setups—for interior and perimeter surveillance.
• Perform full network router setup, including IP configuration, port forwarding, and ensuring secure remote access to systems.
• Conduct on-site assessments to determine equipment needs and optimal device placement for maximum security coverage.
• Terminate and test Ethernet and power cables as required.
• Program integrated systems to communicate with central monitoring stations and client control rooms.
• Provide on-site fault finding, repairs, and system upgrades as needed.
• Complete detailed site documentation, including IP addresses, device mappings, user access profiles, and system configurations.
• Liaise with security coordinators, bank facility managers, and IT departments to ensure installations meet project and compliance requirements.

Required Skills & Experience:

• Alarm Systems: Full-cycle knowledge from installation to programming (experience with brands like DSC, Paradox, or Texecom preferred).
• CCTV Systems: Proficient in installing and configuring analog and IP-based surveillance systems, including remote viewing setup.
• Networking: Strong understanding of router installation, static IP configuration, and port forwarding for remote system access.
• Ability to interpret wiring diagrams, floor plans, and security schematics.
• Familiarity with UPS systems and structured cabling is an advantage.
• Valid driver’s license and willingness to travel to various branch locations.
• Excellent fault diagnosis and troubleshooting skills under time pressure.

Additional Requirements:

• Ability to work in secure environments, including high-security branches and offsite ATM locations.
• Strong adherence to confidentiality and security protocols.
• Ability to work independently or as part of a team under project timelines.
   

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JOB REQUIREMENTS & OTHER ATTRIBUTES:

• PSIRA registered (Grade C) advantageous 
• Proven ability to work under pressure and show attention to detail

QUALIFICATION & EXPERIENCE:

• Minimum Grade 12 or equivalent qualification
• Minimum 1 years experience as a Wireman
• Practical electrical/electronic knowledge advantageous

MAIN PURPOSE OF JOB:  

• To assist the Installations Technician with installing of cabling of an alarm system, drilling and be able to connect detectors and the panel. Be able to power-up and walk-test the system. A Technical Assistant at this level is suitably qualified and experienced (to the Company’s standards) to install the cabling of an alarm system as well as Intercom, CCTV & Access Control systems, do drilling on his own, connect detectors and the alarm control panel and also to power-up and walk-test the alarm system without the help of a technician present.

DUTIES

• Assist technician with installations of alarm and security equipment
• Assist technician by removing old equipment from clients premises
• Assist by running new cables, applying glue, drill holes, mount detectors, panels, contacts, lights, etc
• Inform technician of any shortfalls or limitations of the equipment and tools
• Inform technician of cabling required for an installation
• Assist technician with user functions and be able to do a handover
• Clean vehicles and premises after an installation

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Overall Purpose of the job:

• Be able to do the installation of electronic equipment for the security industry at commercial and industrial premises from Alarms, Access control, CCTV, Fire, Installation, Wiring, Commissioning

Minimum qualifications and experience:

• Matric or equivalent
• Minimum 3 years’ experience as an Electronic Security technician
• Programming, wiring, installations and fault-finding experience
• Valid code 08 driver’s license essential
• Must be PSIRA registered (Grade E, D C) 

Job Requirements:

• Install and Program multiple alarm systems (Ajax, Paradox, Texecom, Caddx, IDS, DSC, Rhino, Risco)
• Installation and Maintenance of electric fences
• Smart CCTV systems (Line crossing, Facial recognition, Street surveillance etc.)
• Integration of Electric fencing, CCTV, and Intruder alarm systems
• Setup and maintenance of wireless, fibre and copper networks
• Installation of basic electricity e.g., DB Boards, Inverters, UPSs, and Generators
• Oversight and design of big projects
• IT and Network support
• Access Control systems (Bio-Metrix, UHF, Facial recognition, and Access cards)

Main duties & Responsibilities:

• Program system as per specifications
• Plan the cable runs with the wireman
• Obtain customer codes before attending a call daily and when on Standby
• Complete handovers
• Complete job cards after every installation
• Provide feedback to Manager / Supervisor and Call Centre upon completion of a call
• Keep stock up to date and assist store man with stock take
• Keep the company vehicle clean
• Submit petrol slips

Core competencies:

• Customer Focus Functional/Technical Skills
• Approachability Problem Solving and Troubleshooting
• Integrity and Trust Technical Learning
   

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JOB REQUIREMENTS & OTHER ATTRIBUTES:

• PSIRA registered (Grade C) advantageous 
• Proven ability to work under pressure and show attention to detail

QUALIFICATION & EXPERIENCE:

• Minimum Grade 12 or equivalent qualification
• Minimum 1 years experience as a Wireman
• Practical electrical/electronic knowledge advantageous

MAIN PURPOSE OF JOB:  

• To assist the Installations Technician with installing of cabling of an alarm system, drilling and be able to connect detectors and the panel. Be able to power-up and walk-test the system. A Technical Assistant at this level is suitably qualified and experienced (to the Company’s standards) to install the cabling of an alarm system as well as Intercom, CCTV & Access Control systems, do drilling on his own, connect detectors and the alarm control panel and also to power-up and walk-test the alarm system without the help of a technician present.

DUTIES

• Assist technician with installations of alarm and security equipment
• Assist technician by removing old equipment from clients premises
• Assist by running new cables, applying glue, drill holes, mount detectors, panels, contacts, lights, etc
• Inform technician of any shortfalls or limitations of the equipment and tools
• Inform technician of cabling required for an installation
• Assist technician with user functions and be able to do a handover
• Clean vehicles and premises after an installation

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• Overall purpose of the job: To complete Tracking devices installations to the highest quality and within the required timelines.

Duties & Responsibilities:

• Complete hardware installations to the highest quality and within the required timelines
• Repair, Maintain and Installation of Tracking Systems
• Offer product support onsite and remotely
• Dealing with technical and client queries
• Assist with technical evaluations and repairs
• Management of stock and tool of trade vehicle
• Providing comprehensive feedback to internal role player

Minimum qualifications and experience:

• Matric
• Driver’s license (code B),
• Trade test in motor electrical electronics or similar preferred,
• Auto-electricians qualification advantageous,
• At least 3 years’ experience in the fitment of vehicle tracking equipment

Attributes:

• Action orientated
• Good fault finding skills
• Attention to detail
• Problem Solving

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Job Description:

• We are seeking a qualified and professional Security Officer to join our team. The ideal candidate will be responsible for maintaining a safe and secure environment for our employees, customers, and assets. The Security Officer will patrol the premises, monitor surveillance equipment, and respond to any security incidents that may arise.

Responsibilities:

• Patrol designated areas to ensure the security of the premises
• Monitor surveillance cameras and security systems
• Respond to alarms and investigate disturbances
• Enforce company policies and procedures
• Provide a visible presence to deter criminal activity
• Report any suspicious or unusual activities to management
• Record and report any security incidents or breaches
• Assist employees or customers with security concerns
• Conduct security checks of visitors, vehicles, and packages
• Respond to emergencies and provide first aid if necessary

Qualifications:

• Valid Psira certificate
• Previous experience in security preferred
• Excellent communication and interpersonal skills
• Ability to remain calm and composed in stressful situations
• Strong problem-solving skills
• Basic computer skills
• Ability to work independently and as part of a team
• Must be able to pass a background check and drug test
• Physical ability to stand, walk, and lift objects up to 50 lbs.

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Job Purpose

• The Detection and Suppression Manager is responsible for overseeing all fire detection and fire suppression system operations, including design, installation, commissioning, maintenance, and compliance with SANS standards. The role ensures project delivery excellence, regulatory compliance, and client satisfaction while managing teams of technicians and project staff.

Key Responsibilities
Operational & Technical Management

• Oversee all fire detection and suppression projects (FM-200, Novec 1230, IG55, CO₂, kitchen suppression, etc.).
• Ensure compliance with SANS 10139, SANS 14520, SANS 369.
• Supervise system design, installation, commissioning, and maintenance.
• Review and approve system drawings, BOQs, and technical documentation.
• Perform technical audits and quality control on all active projects.

Project & Team Management

• Plan, allocate, and monitor project resources and timelines.
• Lead teams of installers, technicians, and site supervisors.
• Coordinate with procurement and logistics for materials and equipment.
• Manage subcontractors and ensure site safety compliance.
• Conduct regular site inspections and progress meetings. 

Compliance & Quality Assurance

• Ensure all installations meet SANS, NFPA, and manufacturer specifications.
• Maintain company certifications and compliance documentation (SAQCC Fire, ASIB, etc.).
• Conduct regular training and competency assessments for technical staff.

Client & Stakeholder Relations

• Liaise with clients, consultants, and inspectors on all project phases.
• Provide technical support, proposals, and after-sales service.
• Resolve technical issues and ensure timely project handovers. 

Financial & Administrative Duties

• Prepare budgets, cost estimates, and project forecasts.
• Approve supplier quotations and validate invoicing accuracy.
• Report monthly on project performance, profitability, and pipeline.

Minimum Qualifications & Experience

• SAQCC Fire Detection and/or Suppression registration (Design & Commissioning).
• Minimum 5–10 years’ experience in fire detection and suppression systems.
• Proven management experience leading technical teams.

Strong knowledge of:

• Fire detection (Addressable & Conventional systems)
• Suppression systems (FM200, CO₂, Inergen, Novec 1230, Kitchen systems)
• SANS and NFPA Standards

Core Competencies

• Excellent leadership and people management skills.
• Strong project management and organizational abilities.
• Analytical and problem-solving mindset.
• High attention to detail and quality assurance.
• Strong communication and client relationship skills.
• Ability to work under pressure and meet deadlines.

Preferred Certifications

• SAQCC Fire Detection (Design, Installation, and Commissioning).
• SAQCC Gas Suppression (Design, Installation, and Commissioning).
• Management Degree or Diploma.

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• The above position is vacant at our Worcester Branch. The overall purpose of this position is to effectively manage and oversee Counting House operations and cash related activities.    

Minimum Requirements:  

• Clear criminal record
• Computer literate (Microsoft Office; Outlook) 
• At least 4 years Cash Centre experience  
• Supervisory experience or similar role is an advantage
• Proven administrative skills and good discipline
• Good interpersonal skills 
• Must be able to multitask and work under pressure to meet strict deadlines 
• Must be able to work extra hours if the need arises
• Must be able to address and resolve challenges which may arise 
• Flexibility in terms of working hours is required (including working at night) 

Job Specification (not totally inclusive): 

• Opening and closing of Cash Centre where applicable
• Coordinate and manage the activities of tellers/treasurers/supervisors 
• Monitoring and coordinating cash orders received, ATM loads/ unloads, cash returns (banking) and ATM settlement and load slips
• Ensuring that any cash movement issues are identified timeously and escalated/ resolved 
• Ensuring all daily reports and statistics are up to date
• Ensuring Standard Operational Procedures are always adhered to 
• Re-counting of money if difference occur
• Ensure all relevant documentation is complete / neatly and filed
• Ensuring all schedules balance with physical count
• Ensuring Registers are used and signed for daily 
• Ensuring Incident reports are handled as required
• Ensuring all client queries are dealt with in a professional manner, timelessly
• Ensuring client satisfaction is top priority in our line of business
• Ensuring basic discipline is enforced in the cash center
• Accountable for Cash Centre appointed to him/her if no manager
• Handling queries, incidents and investigations where applicable  
• Managing stock

Other Personality Attributes:  

• Honest and reliable 
• Accuracy 
• Must have good communication skills
• Good interpersonal skills 
• Organising and planning ability
• Quality assurance 
• Willing to work shifts and long hours

Core Competencies:  

• Self-development
• Communication skills
• Customer focus
• Team Work