Creative Studios Senior Director (Operations) at 2U

Summary of Job:

• As Senior Director of Operations, you will be responsible for the business, workflow and people operations that enable 2U’s Creative Studios to produce industry-defining work. Success in this role, lies in problem solving through relationships to achieve the broader company priorities, which is to ensure 2U is affiliated with creative effectiveness and innovation in edtech. 
• Through the use of data and with a strong understanding of the fundamentals of the creative and production process including business operations (budget, legal and procurement), creative resourcing, studio operations and production best practices, your role will enable the studio to efficiently and effectively service the broader 2U business across multiple product lines. You will work closely with a diverse team of local and global stakeholders (Systems & Tech, Finance, Brand, Marketing and Learning teams) to optimise and scale processes focused on creative production to ensure cost-effective and high quality output. 
• Problem-solving, effective partnering and an ability to thrive in complexity and chaos is paramount. Juggling is also a win. 

Key Role and Responsibilities: 

• Your role will be divided into three key areas and will be executed in close partnership with the VP of Creative Studios and the VP of Operations:

Business Operations 50%:

• Evaluate and analyse divisional and departmental productivity and performance and recommend actions to drive efficiency to improve business profit margin.
• Provide operational direction to assist in solving any challenges Creative Studios may face.
• Review and set divisional financial budgets with the Vice President of Creative Studios and the departmental managers based on growth trajectory and business needs.
• Assess and optimise product line success metrics and provide monthly, quarterly and annual reports.

Workflow Operations 40%

• Evaluate, analyse and plan the integration of Creative Studios workflow across departments to drive business and divisional alignment.
• Identify new opportunities for engagement that positively impact how Learning Experience and Marketing work with creative production in the short course business.
• Create effective workflows for how the studio works to service post production in the learning teams for grad and bootcamp product lines.
• Optimise these engagements by continuously leveraging data insights to enable further impact.

People Operations 10%

Work with your talent business partner to:

• Manage a team of operation managers and resource coordinators.
• Execute talent-initiated strategies that maximise employee engagement and diversity.
• Foster a “growth mindset” culture to ensure collaboration, accountability and ownership of the business throughout the team. 
• Lead through Relationships and live out 2U’s Guiding Principles.

Education and Experience:

• Years experience: 
• 10+ years industry-relevant experience
• 5+ years experience in operations management, leadership and people management
• Specific Qualifications: 
• Bachelor's Degree in a related field is required. Graduate degree preferred (business, management, sciences).

Additional required skills:

• Demonstrated team leadership skills (coaching and facilitation) and the ability to work independently as required.
• Strong organisational, time management, planning, and creativity skills.
• Excellent interpersonal skills and ability to interact effectively with all levels of employees (including Senior Management), with a high customer service focus.
• Excellent verbal and written communication.
• Future-focused, purpose-driven and high Emotional Intelligence (EQ) and Adaptability Quotient (AQ).