Credit Controller: Commercial at City Property Administration (Pty) Ltd

The purpose of the role is to manage arrears effectively.

Managing tenant accounts.

• Follow up and collect all outstanding monies from current and ex-tenants who are in arrears.
• Negotiate payment arrangements.
• Provide statements to relevant parties when required.
• View banking unallocated and suspense accounts for payments received with incorrect reference numbers and send correct information to banking.
• Provide feedback on arrears as required.
• Ensure that all files handed over to Legal are accurate and complete.
• Resolving tenant queries (e.g. account reconciliation, assessment rates, utilities etc.)

Administrative duties.

• Ensure that the credit control policies and procedures are complied with.
• Sign an MOU with all tenants for which payment arrangements are made.
• Send out the appropriate default letters.
• Blacklist all tenants as per company policy.
• Update the notes on the arrears report daily.
• Ensure that all instructions are issued are accurate, complete, and authorised in terms of the SODA timeously where adjustments to tenant accounts are to be made.
• Update and correct tenant information as required.
• Reconcile credit balance accounts to make sure that they are correct.
• Check the rent-roll reconciliation report monthly.
• Attend to tenant CRM cases timeously & effectively.
• Communicate on a regular basis with the Property Manager regarding problematic tenants.

Skills & Knowledge Required:

• Basic knowledge of MDA preferred.
• Basic Accounting knowledge.
• Understanding of account reconciliations.

MS Office:

• MS Word – Basic
• MS Excel – Basic
• MS Outlook – Basic
• Good communication skills, literacy, and proficiency in English.
• Good telephone etiquette.