Credit Controller - Durban at Hollard Insurance

Role Objectives

Provide an efficient credit control service within the prescribed period and within the set standards 
required by the company thus contributing to the productivity of the branch
Enhance the image of the company through the continuous delivery of efficient and effective 
customer service

Key Responsibilities

• Technical expertise: To reconcile and allocate all premiums received from intermediaries/brokers 
• within the prescribed period. Follow up with brokers/intermediaries with constant communication 
• through internal broker consultants/broker consultants. 
• Customer service: Maintain a high level of service to customers (internal and external) according to 
• service level agreements and within the service standards as set by the company
• Service to brokers: Over and above normal credit control duties such as advice, referrals and other 
• assistance
• Effective and timeous communication: Communicate in a professional manner with internal and 
• external parties and respond to queries within 24 hours
• Credit Control and reconciliation: 90% of premiums to be collected and cleared within the prescribed 
• period (45 days) and the balance within the next six weeks
• Unpaid debit orders: Notify brokers within 24 hours and follow up every week. To be cleared via 
• receipt/underwriting entry or resubmitted for collection during the following month. Exceptional 
• cases to be referred to management
• Collective lead policies: Liaise with broker consultants/underwriters to ensure that handling fees are 
• debited / collected on all lead policies
• Risk management: Underwriters to be advised of any changes affecting policies: endorsements 
• SASRIA not issued /cancellations: lapses/change in payment terms etc
• Check and confirm payment in respect of any policy from which a claim may arise; calculate 
• outstanding premiums due in respect of certain claims
• Reports: Complete credit control age analysis and update list of outstanding premiums
• Refunds: Process refund requisitions within 48 hours
• Journals: Raise journals to marry items and clear accounts where necessary

Required Knowledge and Experience

• Minimum of 3 -5 years credit control experience

Educational Requirements

•  Matric
•  Insurance qualification or equivalent advantageous; credit control qualification