Credit Controller at Mayfly Agri (Pty) Ltd

• A full-service law firm providing legal advice to UK and international businesses, as well as individuals and families, is seeking a Credit Controller to be responsible for managing the day-to-day credit control process, maintaining client relationships, recovering outstanding accounts, resolving billing queries, analysing debt reports, and supporting the Finance team with reporting, administration, and continuous improvement initiatives.

Minimum requirements for the role:

• Must have a relevant tertiary qualification in Finance, Accounting, Business, Law or a related discipline
• Previous experience in credit control, finance, customer service, administration, retail, hospitality, account management or another client-facing environment would be advantageous
• Previous experience within a professional services or legal environment would be beneficial but is not essential
• Strong numerical ability and confidence working with financial information
• Must have strong written and verbal communication skills and be comfortable picking up the phone and engaging confidently in potentially challenging conversations
• Ability to build and maintain professional relationships with clients and internal stakeholders
• Comfortable managing confidential and commercially sensitive information
• A proactive, confident and professional approach with a genuine desire to develop a career within a professional services environment
• Must have strong interpersonal and relationship-building abilities, as well as strong influencing and negotiation skills with the ability to achieve positive outcomes
• Resilient and able to remain professional and composed when dealing with difficult situations
• Customer-focused while maintaining a commercially aware approach
• Highly organised with the ability to manage multiple accounts, priorities and deadlines
• Proactive and solution-focused with a strong sense of ownership
• Positive attitude and willingness to learn and develop
• Strong team player who enjoys collaborating with colleagues across different departments
• Must have excellent Microsoft Office skills, particularly Excel

The successful candidate will be responsible for:

• Managing and supporting the firm's day-to-day credit control processes, ensuring outstanding accounts are monitored and followed up consistently.
• Building professional relationships with clients while assisting with the collection of outstanding invoices.
• Contacting clients regarding overdue accounts and discussing appropriate payment arrangements where required.
• Handling challenging payment conversations confidently, professionally and tactfully while maintaining strong client relationships.
• Negotiating positive payment outcomes and using effective communication and influencing skills to support cashflow performance.
• Working closely with the Debt Recovery team on accounts that require formal recovery action.
• Collaborating with Partners, lawyers and internal business support teams to investigate and resolve billing and account queries.
• Producing regular debt reports and analysing trends to provide useful insights to the Finance team and support decision-making.
• Monitoring aged debt and proactively following up on outstanding balances to improve collection performance.
• Maintaining accurate and up-to-date records of client accounts, payment activity and credit control actions.
• Ensuring relevant financial information and client records are accurately maintained across internal systems.
• Supporting the Finance team with reporting, administration and other financial operations as required.
• Contributing to continuous improvement initiatives designed to strengthen credit control processes and improve overall efficiency.
• Working collaboratively with colleagues across the firm to ensure a professional and positive client experience throughout the collection process.