Client Service Officer at Unitrans

Job Advert Summary    

• We have a great opportunity at Unitrans as a Pricing Specialist (Estimates) to handle all the Imports and Exports - air, sea and freight - clearing and forwarding.
• Please view full job spec for any further details. Please refer to the minimum requirements, duties and responsibilities below for further information.

Minimum Requirements    

• Knowledge of INCO terms
• Knowledge of IMCO codes and Hazchem
• Knowledge of Customs Clearing, duties and VAT
• Knowledge of Imports and Exports - air and sea freight - clearing and forwarding
• Knowledge of insurance and claiming when cargo is damaged
• Knowledge of Shipshape
• Knowledge of security for both air and sea freight
• Trade Agreements
• 5 years experience in similar role

Duties & Responsibilities    

We need someone that can fo the following:

• Imports - air and sea
• Exports - air and sea
• overborder

Estimate Coordination

• Receive, Analyse and Complete estimates, tenders, proposals to existing and new clients and overseas agents
• Responsible for all new and existing customer estimate requests for sea and air freight imports/exports as well as breakbulk and out of gauge requests
• Gathering of origin charges, forwarding rates, clearing rates
• Consulting with new or existing customers, internal departments, overseas agents and service providers and to gather further information to complete estimates
• Sourcing rates from transporters for general cargo, break bulk cargo and bulk cargo

Sourcing of new suppliers

• Screening and verifying credit terms of new suppliers
• Sourcing rates from ports, stevedores, transporters, warehouses and carriers

Reporting

• Develop, implement, maintain and drive client facing reports in systems.
• Keep clients advised throughout the estimate process

Sales and Marketing

• Sales and marketing of products and services available

Client Service

• Define all compliance issues for shippers for each country and assist shippers to be compliant
• Source compliance requirements from the relevant countries
• Liaise with the necessary ministries, custom authorities, buyers, client representatives and bureau of standards
• Liaise with inspection companies
• Monitor that compliance issues are met with advise where changes need to be made
• Advise clients of clearing and forwarding procedures
• Advise clients on customs clearing procedures
• Source all SADC compliance requirements from suppliers
• Maintain and file all compliance requirements from suppliers
• Source compliance requirements from each country for exporting purposes
• Liaise with oversee agents on all compliance requirements for all different categories relating to that country's Import Rules
• Report all compliance issues to Commercial Manager
• Assist with training and implementation of CRM system
• Develop and implement customer retention strategies
• Assist with Problem solving of in-house issues with clients / key accounts and operations.

Business Processes

• Assist in updating new and existing client SOP's and processes.
• Assist in the design, improvement and implementation of client facing processes including all sales processes.
• Assist in improving the business processes surrounding the reporting, particularly the report request processes

Closing Date    

• 2026/09/09