Credit Facilitator at Hire Resolve

• A leading direct-selling organization is seeking a Credit Facilitator to manage the full credit control function across a diverse sales force portfolio. This is a dynamic role focused on field-level debt, account monitoring, and relationship management. We are looking for a high-potential individual who is ready to grow—this role is specifically designed to evolve into a Team Leader position.

Key Responsibilities

• Credit Control & Collections: Manage proactive collections for assigned portfolios, focusing on reducing payment defaults and improving financial discipline.
• Field-Level Support: Facilitate payment arrangements (AODs) and provide guidance to the sales force on managing overdue accounts.
• Strategic Input: Support the implementation of credit policies and provide recommendations for policy updates based on field feedback.
• Relationship Management: Act as a critical liaison between the Sales Force and the Finance Department to ensure seamless communication.
• Onboarding & Training: Lead onboarding for new distributors and provide training on credit policies and financial management.
• Leadership Track: Gradually take on strategic responsibilities with the goal of transitioning into a Team Lead role.

Minimum Requirements

• Experience: * Minimum 5 years’ experience in credit control.
• At least 2 years in a senior or supervisory role.
• Strong background in field collections, AOD handling, and credit system updates.
• Education: Diploma in Credit Management, Accounting, or a related financial field.
• Knowledge: Good working knowledge of the National Credit Act (NCA).
• Language: Fluent in English; the ability to speak multiple African languages is essential for this environment.
• Technical Skills: Proficient in MS Excel and credit management systems.
• Attributes: Analytical, assertive, and emotionally intelligent with a strong customer service orientation.