Criminal Investigator III at The South African Revenue Service (SARS)

Job Purpose

• To provide expertise, advice and support to develop operational implementation plans and / or associated service delivery processes, by gathering, analysing and evaluating data and generate reports to enable management to make effective and sound decisions, in order to continuously enhance service delivery.

Education and Experience

Minimum Qualification & Experience Required

• Bachelor’s degree / Advanced Diploma (NQF 7) in Data Science/Statistics/Business and Financial Analytics AND  5-7 years' experience in a similar environment, of which 2-3 years in a data analysis and/or research environment

Alternative #

• Senior Certificate (NQF 4) AND 10 years related experience in a similar environment of which 2-3 years at technically skilled level.

Minimum Functional Requirements

• None

Job Outputs:

Process

• Apply processes to improve data validation across service delivery systems in line with operational targets.
• Collect and collate data, analyse information and provide reports and recommendations.
• Develop and maintain productive working relationships with peers, SARS role players and third parties to achieve predefined objectives.
• Ensure the integrity and quality of all data collected and identify and escalate associated problems.
• Identify and resolve queries and problems timeously, apply discretion in line with process guidelines provided.
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
• Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
• Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
• Execute specialist input through investigation & opportunities within the product process including risk concern.
• Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
• Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
• Provide specialist input through the investigation of opportunities for operational and process product and risk optimisation.

Governance

• Ensure governance, risk and compliance policy in own practice area to identify and manage and exposure liability.
• Manage and advise on the translation and application of policy in a specific functional area. 
• Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation.

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service
• Provide authoritative, specialist services, expertise and advice to internal and external stakeholders

Behavioural competencies

• Problem solving and analyses
• Fairness and Transparency
• Analytical Thinking
• Accountability
• Conceptual Ability
• Relationship Management and Networking
• Attention to Detail
• Organisational Awareness

Technical competencies

• Reporting
• Functional Policies
• Knowledge Management
• Business improvement
• Information Management
• Business Knowledge
• Efficiency improvement 

Deadline:15th May,2026