The Ignition Group is one of Africa's largest providers of technology, media, telecommunication and financial services, and is built around a powerful purpose - to make life better through innovative technology.
We approach markets that are traditionally complex and contested, and then simplify them, making life easier for consumers, and business more effic...
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Enhance the overall customer experience and ensure customer satisfaction and turnaround time on queries.
To take inbound calls from customers regarding sales, product queries and complaints and to assist the customers with every request.
Offer solutions with the objective of retaining customers, and initiate corrective action as needed.
Provide accurate feedback from issues arising from inbound calls ensuring first call resolution within service level agreements.
Support Team Leaders with various daily reports to networks.
Analyse data and report on trends and anomalies within each segment of the business unit.
Liaise with service providers, networks, and and 3rd parties around escalated queries to ensure all queries are resolved within the agreed time frames.
Requirements
Are you this person?
Do you have a matric qualification?
Do you have a minimum of 1-year customer care experience within an inbound call centres or customer care environment?
Great listener, and even greater communicator – does this sound like you?
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