Fresh Openings at Ignition Group

Description

• The successful Group Recruitment Consultant will be responsible for all aspects of recruitment and selection within an in-house environment, from; building positive relationships in order to gain a better understanding of your clients' (internal Hiring Managers) recruitment needs and requirements, to facilitating our employee’s access and selection for internal career prospects. We are looking for a self-starter who will roll up their sleeves and execute on a variety of vacancies from general administrative support, through to Senior and technical positions. Each role critical to our company’s success.

The detail :

• Source, select and secure the services of our future employees, matching candidates with the company’s culture and their skill with our strategic imperatives.
• Leverage career portals and social media initiatives to communicate attractive vacancies to our audiences.
• Guide hiring managers and candidates through the recruitment process ensuring clear communication and the best brand experience possible throughout. 
• Coordinate and aid in the facilitation of smooth onboarding practices, so that every new employee feels welcomed and safe in their career decision.

Requirements

Are you this person?

• Do you have an HR relevant Degree, Diploma or equivalent?
• Do you have at least 5 years experience in an agency environment and/or experience within a senior and technical support recruitment environment.

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Description

The successful Recruiter will be responsible for all aspects of recruitment and selection within an in-house environment, from; building positive relationships in order to gain a better understanding of your clients' (internal Hiring Managers) recruitment needs and requirements, to facilitating our employee’s access and selection for internal career prospects. We are looking for a self-starter who will roll up their sleeves and execute on a variety of vacancies.

The detail :

• Source, select and secure the services of our future employees, matching candidates with the company’s culture and their skill with our strategic imperatives. 
• Leverage career portals and social media initiatives to communicate attractive vacancies to our audiences.
• Guide hiring managers and candidates through the recruitment process ensuring clear communication and the best brand experience possible throughout. 
• Coordinate and aid in the facilitation of smooth onboarding practices, so that every new employee feels welcomed and safe in their career decision.

Requirements

Are you this person?

• Do you have a HR relevant Degree, Diploma or equivalent?
• Do you have at least 2 years experience in an agency/ internal recruitment environment?

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The detail:

• The purpose of an Ignition Group Collections Agent is to reduce the number and value of arrear accounts whilst maintaining Client Service standards and retain existing clients.
• Achieving individual monthly targets set on phoning arrear clients to obtain payment arrangements through effective negotiations with the clients.
• Continuously striving to improve the targets set within the department.
• Displaying an understanding of conflict by effectively using conflict-handling techniques.
• Adherence to scripts (opening, content and close).
• Resolving client queries within the prescribed turnaround times.
• Ensuring timeous referrals of escalation of arrangements outside of mandate to management. 
• Proactively assessing work processes in order to recommend efficiencies.
• Accurately capturing updated contact information from the client.
• Ensuring productivity requirement targets are always met in line with processes and policy and procedures.

Requirements

Is this you?

• You have an NQF Level 4 (matric) or higher. 
• Advanced Microsoft Excel skills. (advantageous)
• Access to reliable transport to and from Umhlanga.

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Key Responsibilities

Data Management:

• Assist in maintaining and updating customer databases with accurate information.
• Support data cleansing and verification efforts to ensure data integrity.

Campaign Support:

• Aid in the execution of CVM campaigns, including SMS campaigns, email marketing and other communication channels.
• Help monitor campaign performance and gather data for analysis.
• Own the day to day campaign schedule and upkeep.

Customer Insights:

• Assist in extracting and analyzing customer data to identify trends, preferences, and opportunities for engagement.
• Contribute to the preparation of reports on customer behavior and engagement.

Cross-Functional Collaboration:

• Collaborate with various teams to support CVM initiatives and ensure alignment with company goals.

Documentation and Reporting:

• Assist in maintaining records of CVM activities, processes, and campaign results.
• Support the preparation of regular reports for internal stakeholders.

Training and Learning:

• Participate in specialized training sessions to develop your skills in CVM strategies, data analysis, and marketing technologies.

Requirements

• Matric / Grade 12
• Higher education would be beneficial (including specialist courses).
• Advanced Microsoft Excel skills.
• Ability to extract data and present findings into reports and presentations using Excel, Powerpoint and Powerbi.
• Experience using SQL & Snowflake.
• Minimum of 2 years experience in campaign and data administration roles. Telco or BI experience beneficial.
• Basic understanding of data management tools and CRM systems.
• Strong attention to detail and data accuracy.
• Excellent organizational and time management skills.
• Good communication skills and a willingness to learn.
• Ability to work effectively in a team environment.

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The detail:

• Enhance the overall customer experience and ensure customer satisfaction and turnaround time on queries.
• To take inbound calls from customers regarding sales, product queries and complaints and to assist the customers with every request.
• Offer solutions with the objective of retaining customers, and initiate corrective action as needed.
• Provide accurate feedback from issues arising from inbound calls ensuring first call resolution within service level agreements.
• Support Team Leaders with various daily reports to networks.
• Analyse data and report on trends and anomalies within each segment of the business unit.
• Liaise with service providers, networks, and and 3rd parties around escalated queries to ensure all queries are resolved within the agreed time frames.

Requirements

Are you this person?

•  Do you have a matric qualification?
•  Do you have a minimum of 1-year customer care experience within an inbound call centres or customer care environment?
•  Great listener, and even greater communicator – does this sound like you?
•  Are you all about the detail in administration?
•  Do you know your way around MS. Excel and Word?
•  Do you have broadband experience (FLTE)

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Primary purpose 

• This role is responsible for designing, developing, and maintaining BI Reporting solutions, formulating and executing queries against the request for data, and presenting data through reports and visualization.

Key roles and responsibilities

• Power BI Responsibilities 
•   Recognize business requirements in the context of BI and create data models to transform raw data into relevant insights
•   Using Power BI, create dashboards and interactive visual reports
•   Define key performance indicators (KPIs) with specific objectives and track them regularly
•   Analyze data and display it in reports to aid decision-making
•   Convert business needs into technical specifications and establish a timetable for job completion
•   Create, test, and deploy Power BI scripts, as well as execute efficient deep analysis
•   Create charts and data documentation with explanations of algorithms, parameters, models, and relationships
•   Use Power BI to run DAX queries and functions
•   Use SQL queries to get the best results
•   Make technological adjustments to current BI systems to improve their performance
•   For a better understanding of the data, use filters and visualizations
•   Analyze current ETL procedures to define and create new systems

Requirements
Education, experience, attributes

Requirement & Skills

•   Background with BI tools and systems such as Power BI, Tableau, SAP or similar
•   Prior experience in data-related tasks
•   Understanding of the Microsoft BI Stack
•   Mastery in data analytics
•   Should be proficient in software development
•   Be familiar with MS SQL Server BI Stack tools and technologies, such as SSRS and TSQL, Power Query, MDX, PowerBI, and DAX
•   Analytical thinking for converting data into relevant reports and graphics
•   Capable of enabling row-level data security
•   Knowledge of Power BI application security layer models
•   Ability to run DAX queries on Power BI desktop
•   Proficient in doing advanced-level computations on the data set
•   Excellent communication skills are required to communicate needs with client and internal teams successfully

Education and training:

•   Relevant qualification in data analysis, data science, or similar
•   Certification in PBI
•   Advanced Excel

Experience:

• (Minimum 2-3 years with below)
•   Experience with B-I tools
•   DB/DBA background
•   Big data analysis and data handling 
•   Business analysis skills
•   Debugging/troubleshooting