CVM Administrator - Umhlanga at Ignition Group

Key Responsibilities

Data Management:

• Assist in maintaining and updating customer databases with accurate information.
• Support data cleansing and verification efforts to ensure data integrity.

Campaign Support:

• Aid in the execution of CVM campaigns, including SMS campaigns, email marketing and other communication channels.
• Help monitor campaign performance and gather data for analysis.
• Own the day to day campaign schedule and upkeep.

Customer Insights:

• Assist in extracting and analyzing customer data to identify trends, preferences, and opportunities for engagement.
• Contribute to the preparation of reports on customer behavior and engagement.

Cross-Functional Collaboration:

• Collaborate with various teams to support CVM initiatives and ensure alignment with company goals.

Documentation and Reporting:

• Assist in maintaining records of CVM activities, processes, and campaign results.
• Support the preparation of regular reports for internal stakeholders.

Training and Learning:

• Participate in specialized training sessions to develop your skills in CVM strategies, data analysis, and marketing technologies.

Requirements

• Matric / Grade 12
• Higher education would be beneficial (including specialist courses).
• Advanced Microsoft Excel skills.
• Ability to extract data and present findings into reports and presentations using Excel, Powerpoint and Powerbi.
• Experience using SQL & Snowflake.
• Minimum of 2 years experience in campaign and data administration roles. Telco or BI experience beneficial.
• Basic understanding of data management tools and CRM systems.
• Strong attention to detail and data accuracy.
• Excellent organizational and time management skills.
• Good communication skills and a willingness to learn.
• Ability to work effectively in a team environment.