The Ignition Group is one of Africa's largest providers of technology, media, telecommunication and financial services, and is built around a powerful purpose - to make life better through innovative technology.
We approach markets that are traditionally complex and contested, and then simplify them, making life easier for consumers, and business more effic...
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The purpose of an Ignition Group Collections Agent is to reduce the number and value of arrear accounts whilst maintaining Client Service standards and retain existing clients.
Achieving individual monthly targets set on phoning arrear clients to obtain payment arrangements through effective negotiations with the clients.
Continuously striving to improve the targets set within the department.
Displaying an understanding of conflict by effectively using conflict-handling techniques.
Adherence to scripts (opening, content and close).
Resolving client queries within the prescribed turnaround times.
Ensuring timeous referrals of escalation of arrangements outside of mandate to management.
Proactively assessing work processes in order to recommend efficiencies.
Accurately capturing updated contact information from the client.
Ensuring productivity requirement targets are always met in line with processes and policy and procedures.
Requirements
Is this you?
You have an NQF Level 4 (matric) or higher.
Advanced Microsoft Excel skills. (advantageous)
Access to reliable transport to and from Umhlanga.
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