Customer Care Assistant: Customer Care Ref No. DSD 76/2026 at Western Cape Social Development

Minimum Requirements

• Grade 12 (Senior Certificate or equivalent qualification); 1 year experience in NGO or Customer Care.

Key Performance Areas

• Perform front desk service; Facilitate all complaints and escalate accordingly;
• Provide information to customers regarding available services;  Render general administrative support services.

Competencies

• Knowledge of the following: Registry duties, practices as well as the ability to capture data, and operate computer; Storage and retrieval procedures in terms of the working environment; Understanding of the work in registry. 
• Skills in the following: Numeracy skills; Literacy skills; Language skills; Negotiation; Communication skills; Computer Literacy; Conflict Resolution; Organising and Planning Skills.