Hungry Lion prides itself on sharing MORE with its customers by delivering tasty fried chicken with MORE flavour and MORE value.
Operating in six African countries, with over 280 restaurants, the brand strives to provide high-quality products at affordable prices in a modern fast-food environment.
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We have an opportunity for a Customer Care Service Agent to join our team. The purpose of this role is to tend to customer service queries and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company’s customer service policies, and be well-trained in product/business knowledge that can be critical for offering quick and accurate assistance to customers.
DUTIES
Answer incoming customer phone calls, WhatsApp and social media messages regarding issues, product problems, service questions and general client concerns.
Responsible for maintaining a high level of professionalism with clients and working to establish positive rapport with every caller.
Respond to social media queries and concerns.
Update customer information in the customer service database during and after each call.
Work with the management team to stay up-to-date on product knowledge and marketing strategies and be informed of any changes in company policies and procedures.
Impact the company’s bottom line by problem-solving and turning frustrated clients into repeat customers.
Liaise with customers, via relevant channels, in a professional manner.
Provide feedback and accurately update reports.
REQUIREMENTS
Essential:
Grade 12 with Tertiary qualification.
Fluent in English and at least one other language.
1 year’s customer care or call centre experience.
Intermediate Computer knowledge (speed, accuracy and navigation).
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