Fresh Roles at Hungry Lion

ROLE OVERVIEW

• The main purpose of the Accountant is to proactively ensure that all relevant Hungry Lion financial information is provided timeously for analytical and audit purposes. Monthly financial reporting and the completion of tax returns for the relevant tax authority within the required deadlines (also considered for analytical and audit purposes). The successful candidate should be able to perform the below list of tasks. The tasks will be allocated accordingly and may vary.

DUTIES/RESPONSIBILITIES

• Design and implement effective procedures to streamline the asset creation process (which includes the capitalisation of assets, including transport costs to the relevant assets) and assist with the export process of assets exported from South Africa to various African countries.
• The export process of assets includes timeous management of obtaining relevant documents and information to ensure timeous asset creation in respective countries and to correct sites (this will include liaising with various departments within Hungry Lion).
• Reconcile the asset purchase and export asset purchase accounts, to ensure that the completeness and accuracy of the accounts are maintained.
• Analyse the capitalisation of new sites against budgeted capital expenditure.
• Monthly reporting on fixed assets per company and per site level.
• Fixed asset register maintenance: creating assets, disposal or scrapping of assets, doing monthly recons between fixed asset register and GL entries, and doing depreciation runs on the system.
• Assist with Transfer Pricing (TP) policy and do any necessary research on TP.
• Withholding tax submissions of various countries.
• Income tax calculations and submissions for various countries (this includes provisional tax calculations and submissions).
• Tax compliance checks and investigations.
• Reconciliation of taxes to statement of accounts from Revenue Authorities.
• Reconciliations for Payroll: comparing payroll data to general ledger entries and posting corrections where needed (i.e. Balance Sheet and Income Statement reconciliations).
• Bank reconciliations: Salaries and suppliers’ bank accounts, identify where reconciling items exist, inquire about differences and adjust for differences.
• Analyse and account for foreign exchange movements based on foreign payments made to suppliers.
• Assist with monthly VAT submissions (including VAT reasonability checks).
• Intercompany balances: agree on the balances, ensure that transfers were done in all the entities, and adjust for forex movements where necessary (realised and unrealised forex).
• Assist the financial manager with ad hoc tasks, where needed and liaise directly with the financial manager.
• Prepare timeous accurate and comprehensive monthly cash-flow statements.
• Identify, analyse and report on primary variances between actual and budget in management reports to ascertain the monthly value of shorts measured against budget.
• Plan, prepare and coordinate external audits to ensure unqualified audit results
• This position will also include tasks not listed above. There will be added responsibilities/ duties; these tasks will be allocated as needed by your Line Manager.

REQUIREMENTS

• CA(SA) with 1-3 years of post-articles experience in accounting, preferred.
• Intermediate Excel skills.
• Knowledgeable understanding of asset management process (PPE)
• Further tax qualification or experience in international tax is desirable.
• Cost Accountant or Financial Accountant is desirable.
• Taxation experience (beneficial to exposure to international taxes) is desirable.
• QSR experience is desirable.

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THE OPPORTUNITY

• The Payroll Specialist ensures that group payroll processes and daily payroll operations are administered and supported correctly and efficiently. The incumbent will collaborate with internal and external stakeholders regarding reconciliations and payroll payments.

DUTIES/RESPONSIBILITIES

• Support and supervise the payroll administrators with daily payroll operations per country.
• Manage all payroll processing tasks daily and escalate challenges to the Payroll Manager.
• Review all payroll hours imported for monthly and weekly payrolls via the employee clocking system, UKG Dimensions.
• Assist Group Finance with all payroll reporting requests for month-end, annual and payroll audit timelines, taking ownership of payroll accounting deliverables in the team.
• Review weekly leave integration with UKG Dimensions & Sage 300 Payroll.
• Review all payroll payments and submit them to the Payroll Manager for final approval.
• Review all reconciliations and store splits for 3rd-party payments and Net Pay.
• Process all payroll journals and submit them to Group Finance weekly as per the Monday.com task allocations for all countries.
• Responsible for Paymenow Deduction Bulk and Reconciliation Process.
• Supervise and review all payroll corrections via Monday.com and FreshServices portal.
• Maintain and review payroll operations by following policies and procedures; reporting necessary changes.
• Supervise the monthly Group Tax Validation Process; all mandatory master data must be up-to-date.
• Assist the Payroll Manager with ad-hoc duties and projects.
• Take ownership of all SAGE 300 system reviews and escalate any anomalies to the payroll manager.
• Contribute to team efforts by accomplishing related results as needed.

REQUIREMENTS

Essential:

• At least 5 years of experience in a similar role, overseeing a large payroll.
• SAGE 300 People experience.
• Knowledge and experience in African country payroll administration and payroll accounting.
• Experience working in a high-pressure, fast-paced environment.
• Must have good working knowledge of Microsoft, especially Excel.

Desirable:

• Large payroll experience (5000 and more employees)
• Previous supervision of payroll team.
• UKG Dimensions Workforce Management (Time & Attendance)
• Monday.com experience
• Working experience of G-Suite.
• QSR or retail branch network experience.

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ROLE OVERVIEW

• We are recruiting an experienced and commercially driven National Operations Manager to oversee approximately 150 quick-service restaurants, with plans to expand this number to 300 within the next 3 years. The incumbent will work closely with Heads of Departments and will report directly to the CEO.
• The successful candidate will possess exceptional financial, analytical and strategic skills to actively support our business' rapid growth and drive increased sales, revenue, and brand footprint across diverse markets. You will be responsible for remotely managing operations across a broad geographic area and executing strategies to realise the planned business expansion.

KRAs

• Strategic Guidance: Provide strategic direction for the development and execution of commercial strategies across the portfolio of quick-service restaurants. Ensure Operations Managers have clear guidance and resources to drive growth, increase market share, and optimise profitability within their respective regions.
• Operational Excellence: Delegate responsibility for maintaining operational excellence to Operations Managers, emphasising the importance of efficiency, quality, and customer service standards. Support Operations Managers in identifying opportunities for process improvements and cost optimisation to enhance overall operational efficiency. Hold Operations Managers accountable to maintain brand integrity, facilitate stakeholder engagement, and manage compliance and risk effectively.
• Financial Oversight: Oversee financial performance across all restaurant outlets by monitoring key metrics via dashboards and other sources and addressing deviations. Manage budgets, control costs, and analyse financial data to identify cost savings and revenue growth opportunities.
• Leadership Development: Mentor and develop Operations Managers to ensure they possess the leadership skills necessary to drive operational success and promote accountability, collaboration, and continuous learning for sustained achievement of KPIs.

REQUIREMENTS

• Relevant tertiary qualification, e.g. Bachelors Degree in Financial Management, Engineering, Law, Auditing, etc.
• Experience in a senior operations management role with the capability to run over 150 restaurants and to grow that to 300+ within the next 3 years.
• Demonstrated expertise in commercial strategy development, financial analysis, and strategic planning.
• Willingness to travel as required.

COMPETENCIES

• Ability to interpret complex data to drive informed decision-making.
• Flexible and adaptable to changing priorities and business needs.
• A proactive and solutions-oriented approach to problem-solving.
• Strong leadership and people management skills, with the ability to inspire and motivate teams to achieve results.
• Analytical mindset with a keen attention to detail.
• Excellent communication, negotiation, and interpersonal skills, with the ability to build and maintain effective relationships at all levels of the organisation.
• High emotional intelligence to understand and manage emotions, both personally and within teams, to foster positive relationships and productivity.

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THE OPPORTUNITY

• We have an opportunity for a Customer Care Service Agent to join our team. The purpose of this role is to tend to customer service queries and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company’s customer service policies, and be well-trained in product/business knowledge that can be critical for offering quick and accurate assistance to customers.

DUTIES

• Answer incoming customer phone calls, WhatsApp and social media messages regarding issues, product problems, service questions and general client concerns. 
• Responsible for maintaining a high level of professionalism with clients and working to establish positive rapport with every caller. 
• Respond to social media queries and concerns. 
• Update customer information in the customer service database during and after each call. 
• Work with the management team to stay up-to-date on product knowledge and marketing strategies and be informed of any changes in company policies and procedures.
• Impact the company’s bottom line by problem-solving and turning frustrated clients into repeat customers. 
• Liaise with customers, via relevant channels, in a professional manner.
• Provide feedback and accurately update reports.

REQUIREMENTS

Essential: 

• Grade 12 with Tertiary qualification. 
• Fluent in English and at least one other language.
• 1 year’s customer care or call centre experience.
• Intermediate Computer knowledge (speed, accuracy and navigation).

Desirable: 

• Online chat experience.
• Work from home or remote work experience.
• Typing speed of 25 WPM or more with 90% accuracy.
• Google Workspace experience.

COMPETENCIES

• Resilience and stress tolerance.
• Client centricity.
• Adaptability.
• Drive and commitment.
• Social media savvy.
• Problem-solving. 
• Ability to multitask.
• Emotional intelligence.
• Self-management.
• Critical thinking.
• Adaptability.
• Active listening.