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With approximately 69,000 employees at more than 1,200 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on providing IT-based integrated logistics solutions. About Us Over ...
Your Responsibilities
Customer Care and Satisfaction Management: Pro-actively advise and consult Customers to ensure satisfaction
Shipment Performance Monitoring: Monitoring Customer Shipments in order to provide proactive updates to customers and to problem solve (by collaborating with other stake-holders) in anticipation of a customer complaint.
Customer On-boarding: Inclusion and transfer of customer requirements into the Kuehne-Nagel systems (including sold rates and other agreements) so that Operational Care Centers (OCCs) are clearly informed about Deliverables
Complaint Management: Field Complaint Calls, and provide problem resolution in alignment with stakeholders
Quotation Management: Qualification of customer inquiries, Provision of Quotations within corporate guidelines for pricing,
Up-selling, and requisite follow up and closure.
Operational Relationship Management: Knowledge exchange with the sales and account Management teams.
Reporting and Performance Analysis Creating, refining and reviewing reports as needed including Performance analysis
Claims Management: From reporting through to closure
Your Skills and Experiences
Other Degree / Diploma - freight forwarding ( preferred)
You have at least 2 years experience in Air Logistics
You have at least 2 years experience in Freight Forwarding
Good command of the English Language - both written & spoken
Strong Analytical and analysis skills
Good Communication & Conflict resolution skills
Decision making & Problem solving skills
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