Customer Care Specialist - Air Logistics at Kuehne + Nagel

Your Responsibilities

• Customer Care and Satisfaction Management: Pro-actively advise and consult Customers to ensure satisfaction

• Shipment Performance Monitoring: Monitoring Customer Shipments in order to provide proactive updates to customers and to problem solve (by collaborating with other stake-holders) in anticipation of a customer complaint.

• Customer On-boarding: Inclusion and transfer of customer requirements into the Kuehne-Nagel systems (including sold rates and other agreements) so that Operational Care Centers (OCCs) are clearly informed about Deliverables

• Complaint Management: Field Complaint Calls, and provide problem resolution in alignment with stakeholders

• Quotation Management: Qualification of customer inquiries, Provision of Quotations within corporate guidelines for pricing,
  Up-selling, and requisite follow up and closure.

• Operational Relationship Management: Knowledge exchange with the sales and account Management teams.

• Reporting and Performance Analysis Creating, refining and reviewing reports as needed including Performance analysis

• Claims Management: From reporting through to closure

Your Skills and Experiences

• Other Degree / Diploma - freight forwarding ( preferred)

• You have at least 2 years experience in Air Logistics

• You have at least 2 years experience in Freight Forwarding

• Good command of the English Language - both written & spoken

• Strong Analytical and analysis skills

• Good Communication & Conflict resolution skills

• Decision making & Problem solving skills