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  • Posted: Oct 1, 2021
    Deadline: Not specified
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    With approximately 69,000 employees at more than 1,200 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on providing IT-based integrated logistics solutions. About Us Over ...
    Read more about this company

     

    Customer Care Specialist - Air Logistics

    Your Responsibilities

    • Customer Care and Satisfaction Management: Pro-actively advise and consult Customers to ensure satisfaction

    • Shipment Performance Monitoring: Monitoring Customer Shipments in order to provide proactive updates to customers and to problem solve (by collaborating with other stake-holders) in anticipation of a customer complaint.

    • Customer On-boarding: Inclusion and transfer of customer requirements into the Kuehne-Nagel systems (including sold rates and other agreements) so that Operational Care Centers (OCCs) are clearly informed about Deliverables

    • Complaint Management: Field Complaint Calls, and provide problem resolution in alignment with stakeholders

    • Quotation Management: Qualification of customer inquiries, Provision of Quotations within corporate guidelines for pricing,
      Up-selling, and requisite follow up and closure.

    • Operational Relationship Management: Knowledge exchange with the sales and account Management teams.

    • Reporting and Performance Analysis Creating, refining and reviewing reports as needed including Performance analysis

    • Claims Management: From reporting through to closure

    Your Skills and Experiences

    • Other Degree / Diploma - freight forwarding ( preferred)

    • You have at least 2 years experience in Air Logistics

    • You have at least 2 years experience in Freight Forwarding

    • Good command of the English Language - both written & spoken

    • Strong Analytical and analysis skills

    • Good Communication & Conflict resolution skills

    • Decision making & Problem solving skills

    Method of Application

    Interested and qualified? Go to Kuehne + Nagel on jobs.kuehne-nagel.com to apply

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