Customer Collaboration Manager - Midrand at Colgate-Palmolive

Key Responsibilities: 

• Engages in the order fulfillment process (order to cash) in order to ensure delivery of outstanding customer service to customers. 
• Works with cross-functional teams on continuous Service Level improvement and elimination of customer supply chain inefficiencies. 
• Drives the implementation of the Customer Engagement Supply Chain strategy with focus on collaborative end-to-end Supply Chain initiatives to foster mutual growth and profitability. 
• Analyses KPI’s to understand service and efficiency trends and finds opportunities for improvement with customers based on the Customer Engagement Supply Chain Strategy and Advantage Survey results. 
• Implements beneficial projects such as EDI, Collaborative Planning, VMI, Data Synchronization etc. 
• Finds opportunities to optimize “Cost to Serve” and customer Minimum Order Value (MOV). 
• Provides the CD teams an extensive support in all of the logistics aspects. 
• Enforces Supply Chain Terms & Conditions with the Customer(s), in close collaboration with the CDT’s. 
• Conducts CS&L meetings with customers and participates in customer agreements and contracts preparation. 
• Effectively manages data flow, communication and processes associated with new and transitioning SKU’s, material status and ensures synchronization with customer’s database. 
• Establishes relationships at multiple levels within the customers’ organizations to pursue CP objectives in term of KPIs. 
• Seeks input from customers about their needs and expectations to continually improve Customer Service and Supply Chain performance. 
• Identifies key issues customers face and the related implications for the Supply Chain. 
• Communicates proactively with customers in case of supply chain issues in order to manage customer expectations. 

Required Qualifications:

• A Bachelor's Degree
• Minimum 3 years of experience in Customer Service / Logistics / Supply Chain/Customer Development 
• Proven experience in establishing relationships at senior levels with customers and working with cross-functional selling teams