Customer Compliance Agent at Hollywoodbets

Responsibilities

• We have an amazing opportunity for a Customer Compliance Agent to be based in Umhlanga, Kwa-Zulu Natal. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be responsible for ensuring compliance with regards to the Internal Policies, Risk Management Compliance Procedures.

You Bring:

• Completed Matric with English
• Computer literacy
• 1–2 years of administrative experience

A Bonus To Have

• Completed or studying towards a diploma/degree, majoring in Compliance, AML, Auditing

What You’ll Do For The Brand:

Customer Service

• Excellent communication skills (verbal and written)
• Maintain professional interaction with clients
• Maintain high quality standard when handling client interactions.

Compliance/ AML

• Review Client KYC documents and complete due diligence checks
• Monitor Screening of Politically Exposed persons and Sanction Monitoring and escalate possible matches promptly.
• Monitor unusual online client fluctuations based on pre-set parameters and conclude if there are material indicators of the presence of money laundering
• Drafting of Suspicious Activity Reports for the submission to the Nominated Officer.
• Sample checking marketing adverts and affiliate sites to ensure that they meet the marketing standards and codes as set out by the CAP and the ASA.
• Attend to Deposit limit change requests
• Review enhanced due diligence requests for SOW etc.
• Conduct thorough Source of Wealth reviews
• Monitor and identify players that require interactions for safer gambling.
• Communicate safer gaming options to identified clients using provided channels of communication.
• Ensuring all suspicious transactions are escalated to the senior and relevant reports submitted.
• Prepare Data Protection Request promptly and accurately.
• Manage data erasure requests.
• Adhere to the policy and procedures for complaints and dispute handling.

Other Responsibilities

• Maintain accurate records of all Interactions.
• Escalating all uncleared queries to seniors timeously.
• To remain completely independent and adhere to the confidentiality of the role.
• Reporting to Senior Compliance Team Leader.
• Ad hoc tasks and requests.

Apply Before 01/06/2026