Customer Engagement Admin at Anglo American

Job Description:

• Portray a professional, customer orientated image of the GSS Employee Services organization.
• Cultivate trust within all customer relationships by means of effective customer communication and interact effectively while displaying empathy and courtesy. Continuously provide customer service in accordance with good corporate governance, rules and regulations
• Work as an integrated Employee Services team member with the Employment Data Management and Payroll Execution teams to ensure knowledge transfer
• Assist Customers in making more effective use of self-service stations and systems, products and services
• Educate and inform customers on the full range of services rendered by the Global Shared
• Staff and operate the Walk In Centre / Contact Centre with regards to:

1. Current employee queries
2. Potential future employee queries?
3. Ex-employee queries
4. Management queries
5. HR queries

• Interface with customers and service providers by providing a first line problem resolution service for the GSS and the Customer
• Respond to and investigate Customer queries and problems reported
• Respond to Customer Service requests (prioritizing as appropriate) e.g. reprinting of payslips, printing relevant payroll documents including leave form requests, etc.
• Ensure accurate and methodical logging of customer requests on the relevant systems
• Receive customer documents to be forwarded to the Employee Data Management team
• Verify documents in terms of correctness in terms of the Customer HR policies, procedures and relevant conditions of employment
• Ensure that the correct ES forms are utilized
• Manages stakeholders by adhering to service level agreements
• Establishes and maintains Business Partner Relationships with the appropriate parties to facilitate the optimal functioning of the Walk-In Centre / Contact Centre

 This role is at a Band 8 level reporting to the Customer Engagement Supervisor

Qualifications:

• Grade 12/ Matric (essential)
• Payroll qualification (advantageous)

Experience:

• 1-3 years working experience in HR or payroll field (advantageous)
• Knowledge of SAP systems (SAP 409, SAP Fusion) (advantageous)
• Knowledge of relevant query management system
• Legislation pertaining to the payroll environment, i.e. SARS, POPI, BCEA, etc.

Additional Requirements:

• Fluent in Business English
• Excellent verbal and written communicator
• Strong aptitude for Microsoft Office and a variety of system related functions, including Query Management and Document Management systems
• Basic excel skills
• Strong work ethic and ability to work effectively in a fast-paced environment.
• Strong interpersonal skills
• Strong analytical & problem-solving abilities
• Basic planning & prioritising competency
• Strong investigative proficiency

Closing Date: 11th, May 2022