Customer Journey Leader Customer Journey Leader at The Unlimited

Purpose of the Role:

• Do you believe the customer is everything?
• Do you want to have what it takes to take complete ownership over a business unit?
• Do you have what it takes to structure customer journeys and give customers the best experience they have ever had?
• Do you have what it takes to identify selling opportunities and make a positive impact on our customers?
• Do you have what it takes to make customers fall in love with our brand?
• Do you believe that teamwork makes the dreamwork?
• Do you thrive on uncertainty?
• Do you see opportunity in customer data?
• Are you passionate about tech and what that can do for our customers?
• Do you believe the future comes from the future?

Are you ready to join a business UNlike anything you’ve ever seen before?

Key responsibilities / Key Performance Areas:

• To deliver brand experiences at every single touchpoint that shifts our customers lives.
• Articulate customer data-driven recommendations to apply to customer journeys.
• Map and deliver customer journeys.
• Identify opportunities to optimise customer journeys.
• Plan and deliver enhancements to customer journeys.
• Implement and report on A/B split testing on customer journeys.
• Deep dive and experience customer journeys to inform thinking.
• Populate journeys with sales content, with the support of our brand team.
• Manage the Return On Investment of journeys.

Knowledge and Experience:

• Passionate about self-development.
• Passionate about leadership.
• Focused on developing those around you.
• Experience with SCRUM. 
• Planning and coordination.
• Briefing development teams.
• Creating user stories.
• 2 to 5 years of experience in a brand led business environment.
• 2 to 5 years of experience in a customer focused business environment.
• 2 to 5 years of sales and commercial experience.
• 2 to 5 years of data analytics experience.
• Understanding of the briefing and creative review processes.
• Understanding the importance of customer journeys and customer experience.
• Proven written and verbal communication and presentation skills.
• Experience with Microsoft Office, Excel, Teams and Visio.
• Sales focused copywriting.
• Working with a Content Management System.
• Relevant Degree.