Customer Liaison Expeditor at Unique Personnel

JOB PURPOSE

• Responsible for expediting customer orders, improving on delivery dates and updating internal systems
• with progress

JOB FUNCTION

• Status of existing orders is monitored and communicated continuously
• Orders in progress are discussed with production as required
• Liaison with planners to improve on quoted delivery dates
• Revised delivery dates and reasons thereof are communicated to Sales Engineers
• Deliveries are booked with Despatch as required
• System is updated to reflect revised delivery date
• 100% delivery accuracy wherever possible
• All outstanding orders are progressed to ensure adherence to delivery dates
• Ongoing liaison with production, sales and planners on delivery dates
• Customer queries are responded to within 24 hours
• Quotations are drafted and sent to customer in time
• Contact with key stakeholders is maintained regarding possible orders or status of proposals
• All queries/complaints are handled to customer satisfaction
• External and internal customer orders and queries are managed to ensure that expediting is in
• accordance with set standards
• Weekly and monthly reports are distributed by due date
• Commercial queries are dealt with as required

Qualification & Requirements

• Grade 12
• At least 3 years’ experience in a similar role and environment
• Computer Literate- good knowledge of Microsoft Office Suite (MS Word, MS Excel and MS Outlook)
• JDE (sales and inventory modules) and Qlikview will be highly advantageous
• Follows up, problem solver, quality orientated, good communication skills, attention to detail, good
• planning and organising skills