Customer Loyalty Consultant at LexisNexis

Job Summary

• The LexisNexis Consultant is dedicated to the implementation of new Sales and driving adoption of the usage of the Lexis Nexis  solutions at our customers. it involves, new customer implementations, and implementing additional products at existing customers.

Accountabilities

• Implement and train clients on new products & feature releases
• Participating in team projects and roll out of new features
• Driving the adoption of the Lexis Nexis Solutions
• Maintenance and support of our software whether telephonically, remote or on-site
• Installation of Lexis Nexis software at customers, including of certificates for Corporate roll-outs
• Driving adoption of all Lexis Nexis products
• Technical troubleshooting and resolution of software issues
• Participating in campaigns and roll out of new products and features to the users
• Customization of software per attorney firm
• Being available to travel and stay over out of town to attend to customer visits

Personal Attributes

• Team player
• Excellent verbal and written communication skills as well as interpersonal skills
• Ability to think clearly and logically
• Ability to work efficiently under pressure
• Solution driven
• Dependable and strong work ethic
• Sense of urgency

Other Qualifications/Requirements:

• Matric
• Good knowledge of MS Office and Windows
• Own transport and drivers license essential
• Conveyancing / Legal experience - advantage
• Deceased Estate experience - advantage
• Experience on Lexis Nexis products - advantage