Customer Operations Support at SITA SOC (Ltd)

Purpose of the job

• To provide advanced support to the customer relations management by preparing statistical reports, handling request and provide project coordination function.

Key Responsibility Areas

• Manage and handle queries of team members in relation to ERP (HR, OTL, I expense, project, , Tele sales, Teleservices, Order Management, etc).
• Provide financial Administration to the department (Budget).
• Provide general administrative support to the department and ensure adherence to the organisation quality standards
• Arrange work sessions and staff meetings with employees and coordinate all logistical arrangements for the sub department
• Provide project administration to ensure effective and efficient CRM projects administration
• Provide on the job training to users on Oracle modules to ensure consistency in invoicing

Qualifications and Experience

• Required Qualification: 3-year Diploma / Degree in office administration/a relevant discipline / NQF level 6.
• Experience: 3-4 years working experience within the administrative support role to a senior manager or executive in general office or business practices or procedures.

Technical Competencies Description

• Knowledge of: Customer Service Management; Government Information Management; Processes and procedure development and implementation; Understanding of Service Operations aligned to ITIL; Understanding service/process performance evaluation, monitoring and reporting; Fair understanding and practice of Project Management; Fair understanding of ICT industry and IT Architecture and components; Knowledge of Sales administration; Knowledge and understanding of business processes; Knowledge of SITA business and SITA clients; Knowledge IT industry business; Understanding of SLA and contracts.

Deadline:2nd April,2026