Current Openings at SITA SOC (Ltd)

Purpose of the job

• To Provide high-level administrative support by preparing statistical reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings.

Key Responsibility Areas

• Receive and record incoming and outgoing correspondence to ensure proper record keeping for the sub department.
• Prepare and distribute minutes, presentations as well as general office documentation/communication to ensure that information reached relevant identified parties.
• Perform general office duties.
• Arrange work sessions and staff meetings with employees and coordinate all logistical arrangements for the sub department.
• Responsible for the accommodation and flight arrangements for the sub division in accordance with SITA travelling policy and procedures to the satisfaction of the division.

Qualifications and Experience

• Minimum: Grade 12 (NQF level 4) plus a relevant recognised course (shorter than a year at NQF level 4-certificate of competence) –depending on operational requirements.
• Certification: MS Office certification will be an added advantage.
• Experience : 1 - 2 Minimum experience applicable to the specified discipline. 

Deadline:30th March,2026

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Purpose of the Job:

• To ensure the delivery of for Service Management Centre services to customers through development, establishment and maintenance of Service Level Agreements, Operational Level Agreements, Underpinning Contracts and Project Charters with the key objective of ensuring that consistent and efficient support and services are provided to customers through communication, negotiation ,measurement and management of service levels including development and implementation of continual service improvement initiatives.

Keyn Responsibility Areas:

• Development, implementation and management of delivery of Service Management Centre (SMC) services in line with aligned to ITIL methodologies in order to perform end-to-end service management functionality.
• Management of the Service Delivery for direct and embedded Service Management Centre services to customers.
• To plan organize lead and direct all components of the Service Delivery related to Service Management direct and embedded services including vendor management.
• To develop and implement Service Management Centre Service Delivery Processes and ensure compliance
• To design, develop, implement and maintain Service Management Reporting platforms.

Qualifications and Experience:

• Minimum: 3 -Year National Diploma or Degree in IT or related fields and ITIL Foundations Certification.
• Experience: 5 -6 years’ experience in Service Management principles aligned to good practice methodologies, Service Level Management practice, service level performance reporting principles, Customer Service Level and Relationship management and project and financial management principles.

Technical Competencies:

• Knowledge of: Processes development and implementation. Understanding of Service Delivery aligned to ITIL good practice methodology, Cobit Governance and ISO 20 000 standards. Understanding continual improvement through service/process monitoring and evalaution. Understanding and practice of of Project Management. Understanding of the ICT Industry and the value of convergence Understanding of customers business and how IT contributes to the delivery of that product or service. Knowledge of technical infrastructure related to WAN, LAN and other aspects related to it. Understanding statistical and analytical principles and processes. Contract Management. Knowledge Management Programme and Project Management. Good Risk & Issue management. Good understanding of Financial management. Good understanding of Information Management Excellent understanding of Service Delivery aligned to ITIL good practice methodology, Cobit Governance and ISO 20 000 standards

Deadline:31st March,2026

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Purpose of the job

• Responsible for Product and Service Life-Cycle Management and Commercial Design and Packaging of SITA Products and Services. To provide support for the Service Life Cycle Management function, Product and Service Commercialisation, Product and Service pre-sales aligned to the SITA Strategy, SITA Business Model and SITA Engagement Model. Effective management of the Product and Service Life Cycle Management processes for SITA products and Services. Responsible for the packaging of all products and services, including Benchmarking of products and services, and customer value propositions across all SITA service categories. Institutionalising Product and Service Portfolio Management and Product and support of Product and Service Catalogue Management.

Key Responsibility Areas

• Implement and Maintain the Products and Services Lifecyle management Framework.
• Management and Maintenance of the Service Catalogue.
• Management and Implementation of pre-sales plan.

Qualifications and Experience

• Minimum: 3-year Diploma / Degree in a relevant discipline / NQF level 6 in Computer Science or Information Technology or related.
• Experience: 3-5 years’ experience in the ICT field with operational responsibilities in a large corporate/public sector organisation. 2-3 of these years should be in product and service Life-Cycle Management, Desktop Benchmarking, service catalogue management.

Technical Competencies Description

• Knowledge of: Product and Service Life-Cycle Management, Market Analysis, Desktop Benchmarking. Stakeholder management principles. Commercial Acumen. Collaboration. Planning and organising. Innovative Thinking. Problem Solving. Working with Tools & Technology. Business Fundamentals. Government ICT policies and compliance. Risk and governance management procedures and requirements. Innovative Thinking. Problem Solving. Working with Tools & Technology. Business Fundamentals.
• Technical competencies: Business Writing; Communicating and influencing; Information and Knowledge Management; Planning and organising; Desktop research and analysis.

Deadline:31st March,2026

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Purpose of the job

• To deliver End User Computing (EUC), LAN and Desktop support services within a distributed computing environment, ensuring optimal availability, reliability, and performance of ICT infrastructure within the DOD environment. The role is responsible for service delivery execution aligned to SLA targets, ITSM processes, and DOD/SITA governance frameworks, ensuring compliance with agreed service levels, policies, and operational standards.

Key Responsibility Areas

• Provide 1st & 2nd line EUC, LAN and desktop support across multiple sites and locations, including onsite and remote support.
• Support skills transfer and collaboration with client-based LAN support personnel (LANAs).
• Install, configure, and maintain ICT equipment and systems.
• Log and manage calls via ITSM, ensuring compliance with SLA response and resolution targets (MTTA/MTTR).
• Resolve incidents, service requests, and problems within SLA timelines.
• Ensure compliance with security policies, patching, antivirus, and access control requirement.
• Support change, configuration, and asset management processes.
• Maintain accurate documentation and contribute to SLA performance reporting.
• Escalate and communicate issues in line with defined procedures and governance frameworks.

Qualifications and Experience

• Minimum: Grade 12 PLUS National Higher Certificate in IT (NQF Level 5) with A+/N+ either as a subject of the Certificate OR as a separate certification (expiry irrelevant).
• Experience: At least one-year corporate experience in an End User Support / Service Management environment, OR 1–2 years’ experience as a Service Desk Agent with exposure to End User Computing services and related LAN infrastructure. Experience must include maintenance and support of desktops, servers, and LAN infrastructure (cabling, switches, peripherals), as well as troubleshooting hardware and software issues. Must ensure service availability in line with prescribed policies, procedures, standards, and SLA requirements, and handle incidents, service requests, and problems using ITSM tools within SLA-driven environments. Exposure to working within defined response and resolution time targets will be an added advantage.

Deadline:31st March,2026

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Purpose of the job

• To manage and or execute the process to transform business requirements (functional & nonfunctional) into a set of software requirements that specify the software solution to be provided in terms of detailed requirements in accordance with ICT standards and the enterprise architecture for Government. To play a key role in analyzing, designing, and improving information systems to support business objectives. This role requires strong analytical skills, hands-on system analysis experience, and the ability to collaborate with both technical and non-technical stakeholders.

Key Responsibility Areas

• Lead team/s to ensure effective and efficient operations and that all the resources are utilized optimally. This must be done in manage, develop and implement Architectural and Governance mechanisms for the Software
• Development section to improve interoperability of government systems and quality of services and deliverable accordance with SITA Policy Framework
• Manage Analysis and Design project commitments spanning multiple environments to ensure that it is successfully delivered.
• Manage and or develop analysis and design work packages for integrated software components, taking into consideration SITAs software development stack and doing this in accordance with ICT standards and the enterprise architecture for Government
• Manage and or conduct activities to develop Application Service Specifications in accordance with ICT standards and the enterprise architecture for Government
• Participate in procurement of integrated IT solutions in accordance with ICT standards and the enterprise architecture for Government, and within the SITA Supply Chain Management governance framework
• Participating in execution of comprehensive software test activities in accordance with SITA Test Methods and Testing Techniques
• Manage and execute packaging and releasing of integrated IT software components in accordance with ICT standards and the enterprise architecture for the Government
• Ensure that resources (including self) are kept abreast of the latest industry developments and ensure that appropriate technologies are used for knowledge management so as to ensure innovation and improved productivity

Qualifications and Experience

• Minimum: 3-year National Diploma / bachelor’s degree in an ICT related field (Computer Science, Information Systems, Technology and Engineering) or related field.
• Experience: 6 - 7 years’ experience in the ICT field with at least 3–4 years' experience in system analysis role, including in IT Governance, systems development, implementation and maintenance / enhancements of solutions operational responsibility in a corporate/public sector organization. Experience in solution analysis and design.
• Experience in developing software. Experience in data modelling. Experience in software component integration.
• Strong understanding of system development methodologies (Agile, Waterfall, or hybrid). Experience in requirements gathering, process modeling, and system design. Ability to work independently and manage multiple priorities effectively. Excellent analytical, problem-solving, and communication skills.

Technical Competencies Description

• Knowledge of: Corporate Governance; ICT Governance and Compliance; Development Methodologies; Programming Languages; Development, Implementation and Integration Methodologies, including Testing, Packaging and Release; IT Quality Management; Business Process Management; General Management, including Business, Human Resource Management and General Financial Management; ICT Procurement practices; IT Security and ICT Standards; Legislative environment and IT Legislation; COTS (Commercial of the Shelf) Products; OSS (Open Source Software) Products; Project Management; Application Maintenance and Support; Hosting and Converged Communication; Enterprise architecture framework (TOGAF, Zachman, FEAF, MODAF, GWEA Framework, MIOS); Object Orientation; Agile and Waterfall Methodologies; Model Driven Architectures; Distributed Architectures/Service Orientated Architectures; Solution Architecture and Database Design.

Deadline:1st April,2026

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Purpose of the job

• To execute under supervision, the design, development/customisation, testing, release, maintenance and enhancement of integrated applications, in accordance with ICT standards and the enterprise architecture for Government.

Key Responsibility Area

• Under supervision design and develop integrated Technical Service Specifications for single or multiple software.
• Under supervision develop software or customize software which includes the full life cycle management of the solution to ensure standardisation which will enable the delivery of a high-quality solution and products for improved service delivery.
• Under supervision coordinate software IT solutions implementations so as to meet service delivery commitments and to ensure specifications and standards are met.
• Maintain the integrated IT software components systems once they are up and running.

Qualifications and Experience

• Minimum: 3 years Diploma / Degree in ICT (Computer Science, Information Systems, Technology and Engineering) or related field.
• Experience: 2 - 3 years’ experience within software development field, within systems development, implementation and maintenance / enhancements of solutions in the corporate/public sector organisation. The experience must include: Experience within software development and Experience in data management.

Technical Competencies Description

• Knowledge of: Solid understanding of computer science including, data structures, operating systems and databases. Knowledge of different role players in the software development Understand and can interpret business and functional requirements artefacts Working knowledge of design techniques, tools, and principles involved in the production of software requirements specifications, models and designs. Working knowledge of programming languages and Integrated development tools to translate software designs into software applications Working knowledge of software testing techniques and tools Knowledge and experience with one or more of the major programming languages, HTML and JavaScript Skill, Java, Python, PHP, Net etc. Knowledge and experience with one or more of the major database systems, MySQL, MsSQL, Oracle, Mongo, etc Team-working experience

Deadline:1st April,2026

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Purpose of the job

• To lead the design, implementation, debugging, documentation, release and maintenance of software-based solutions, write code and enhance software/systems in accordance with ICT standards and the enterprise architecture for Government.

Key Responsibility Areas

• Lead the design and development of new features for the software systems, and improvement of the existing ones;
• Implementation, debugging, documentation and release of the software solutions;
• Provide maintenance and enhancement support of the existing systems;
• Perform software systems coding assignments; and System Testing
• Supervision of the Software development team.

Qualifications and Experience

• Minimum: 3 years National Higher Diploma/ Bachelor's degree in ICT (Computer Science, Information Systems, Technology and Engineering) or related field.
• Experience: 6-7 years’ experience with full software development lifecycle (SLDC), including solution analysis, development, implementation and maintenance/enhancements of systems within the corporate/public sector.
• Operational responsibility in a large corporate/public sector organisation. Extensive experience with a wide variety of software development tools, front-end technologies and database management systems. A proven track record in developing and implementing applications, demonstrating leadership in software development teams, and effectively planning, estimating, and managing the execution of development deliverables.
• In-depth knowledge of ASP.NET Web Forms, C#, VB.NET, Microsoft Visual Studio, DevExpress, Bootstrap, JavaScript, HTML5, CSS3, Google Maps API, Leaflet, LINQ, Entity Framework and MS SQL Server are essential.

Technical Competencies Description

• Solid understanding of computer science including algorithms, data structures, operating systems and databases. ICT Governance and Compliance Governance e.g. COBIT and ITIL. Strong knowledge to design test plans according to the software requirements specification. Broad and extensive knowledge of the software development process and its technologies. Knowledge of design techniques and tools involved in the production of software requirements specifications, models and designs. Strong knowledge of user interfaces, solution integration strategies and tools. Knowledge of cloud computing, source control and version control tools like Git and SVN. Understanding of virtualisation and containerisation (Docker, Kubernetes), DevOps (Continuous Integration, Continuous Delivery, Continuous Testing, Continuous Monitoring Infrastructure as Code, Config Management) and Agile Methodologies (Feature-Driven Development, Test-Driven Development, Scrum, Extreme Programming). Extensive background in coding, software testing techniques and tools. Knowledge of software team leadership, IT Quality Management e.g. ISO9001 and CMMI, IT Strategies and Architectures. Strong knowledge of data integration tools and architecture methods and practices e.g. TOGAF and GWEA.
• Technical competencies: Application Development, Application Maintenance and Support, Database Administration.
• Leadership competencies: Customer Experience, Collaboration, Communicating and Influencing, and Honesty, Integrity, Fairness, Outcomes driven, Innovation, Planning and Organising, Creative Problem Solving, Bimodal IT Practice, Managing People and Driving Performance, Decision-making, Responding to Change and Pressure, and Strategic Thinking.

Deadline:2nd April,2026

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Purpose of the job

• This job is responsible for the proactive monitoring of Database Management Systems in the Mainframe environment.
• The incumbent will also be responsible for maintaining and supporting various database instances to ensure continuous service to the client.

Key Responsibility Areas

• Prepare Infrastructure for implementation and deployment
• Management and Administration of application, database, patches and service packs
• Provide user support, 3rd party support, reporting and communication
• Report on the work of the section to ensure accountability
• Security and disaster recovery
• Develop procedures and standards for database administration and related services and monitor implementation thereof
• Management and supervision of the team
• Financial management.

Qualifications and Experience

• Minimum: 3-year National Higher Diploma / Degree in an ICT related field (Computer Science, Information Systems, Technology and Engineering).
• Certification: Oracle/MySQL certifications preferred Cloud services (AWS, Oracle Cloud Infrastructure (OCI)) a plus
• Experience: 6-7 years’ practical work experience of database administration on different platforms with management /supervisory responsibility in a large corporate/public sector organization this should include: Strong experience with Oracle Database management, Oracle Performance Tuning, Oracle RMAN, Oracle Data Guard, Oracle Enterprise Manager, and SQL Scripting. Identify solutions and improve quality of service. Strong experience with Oracle RAC and Oracle Cloud Infrastructure and other Cloud services would be advantageous

Technical Competencies Description

• Knowledge of: Knowledge of: Oracle, Windows SQL Server. IT hardware and software, Oracle Linux, SUSE Linux and Windows Server environments. SQL Clustering SQL Always on, Windows SQL Replication, Basic knowledge of application development, Advanced Agile/Scrum knowledge, Advanced knowledge of software development lifecycle and database change management & automation, Project Management, Business/Systems Liaison Customer Relationship Management, Meta Data Management, Information Architecture/Strategy Business Intelligence Architecture/Tools. Database Administration, Database Management; Performance Tuning; Backup and Disaster Recovery; Automation and SQL Scripting
• Interpersonal/behavioural competencies: Attention to detail; Analytical thinking; Continuous learning; Disciplined; Resilience; and Stress management.

Deadline:2nd April,2026

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Purpose of the job

• To provide advanced support to the customer relations management by preparing statistical reports, handling request and provide project coordination function.

Key Responsibility Areas

• Manage and handle queries of team members in relation to ERP (HR, OTL, I expense, project, , Tele sales, Teleservices, Order Management, etc).
• Provide financial Administration to the department (Budget).
• Provide general administrative support to the department and ensure adherence to the organisation quality standards
• Arrange work sessions and staff meetings with employees and coordinate all logistical arrangements for the sub department
• Provide project administration to ensure effective and efficient CRM projects administration
• Provide on the job training to users on Oracle modules to ensure consistency in invoicing

Qualifications and Experience

• Required Qualification: 3-year Diploma / Degree in office administration/a relevant discipline / NQF level 6.
• Experience: 3-4 years working experience within the administrative support role to a senior manager or executive in general office or business practices or procedures.

Technical Competencies Description

• Knowledge of: Customer Service Management; Government Information Management; Processes and procedure development and implementation; Understanding of Service Operations aligned to ITIL; Understanding service/process performance evaluation, monitoring and reporting; Fair understanding and practice of Project Management; Fair understanding of ICT industry and IT Architecture and components; Knowledge of Sales administration; Knowledge and understanding of business processes; Knowledge of SITA business and SITA clients; Knowledge IT industry business; Understanding of SLA and contracts.

Deadline:2nd April,2026