Customer Project Manager at Ericsson

About this opportunity

We are looking for a Customer project manager who wants to in a leading role for our continued journey towards the Digital Services. Through strategic thinking, passion for customer satisfaction and efficient service delivery management of our resources, processes and way of working, you will enable a profitable business for Ericsson.

This role depends upon a deep understanding of our customers’ business, and service delivery operations. In this role, you will be responsible for providing leadership to customer programs, by proactively & holistically orchestrating all aspects of service delivery from presales to closure.

What you will do

Assume the role of Customer Project Manager during project delivery, and if you are to work on presale you will take a Contract Fulfilment Responsible (CFR) during pre-sales phase, supporting the CSR and KAM on defining a competitive and profitable deal

Assume the head of the delivery once the desired deal is won until the complete fulfillment of the contract. Ensuring the seamless continuity from presales to delivery, actively seeking improvements into top and bottom lines with due consideration to Customer satisfaction and Ericsson’s business objectives, as these programs often have direct and visible impact on the Business Unit and corporate results

In addition to the pre-sales and delivery activities, there are more important tasks assigned to the Customer Project Manager, such as:

• Building a strong Customer Relationship at C-Level (IT, Engineering, Marketing, Finance etc.). Regular presence at customer site, becoming a sort of Ericsson trusted partner at the customer premise to guarantee customer’s confidence in Ericsson
• Driving up-sales opportunities by end to end teamwork and the latest understanding about our portfolio and offerings
• Coaching the team, to interact with them and to support them in their professional growth, and to identify and recognize their strengths and talents as well as development areas
• Supporting asset and organizational set-up and growth; a main contributor to the Professional Service culture growth, delivery methodology
• Ambassador in recognizing and promoting the best practices from the programs driven
• Owns and conducts regular governance to drive operational and business excellence through effective KPI dashboards and measurements with group and its affiliates
• Own regular governance with customer business and technology units
• Ensure Governance and Escalation structure is followed in Demand management
• Ensure compliance and ethics and exhibit exemplary role-model leading behaviors

You will bring

• Seven to fifteen years of SI experience in leadership with most focus on sales and delivery of Network management, Core and Cloud solutions within telecom and/or ICT industry
• Strong professional experience in project/program management (traditional waterfall model and agile methodologies), preferably with project/program management certifications, with an extensive set of technical and business skills, with a long and proven practice of customer facing and presentation engagements demonstrating consultative skills
• Proficient within the overall telecommunications industry and evolution trends
• Explicit customer focused business mind-set with clear orientation to practical results, revealing accountability and independence on performing their work based on defined objectives
• Strong domain experience: OCC (OSS, Telecom Core & Cloud)
• Have personally assumed leading roles as lead project manager and lead services responsible in the creation of customer proposals and also as part of delivery projects of highly complex consulting and SI intensive solutions, preferably those involving Automated Network Operations OSS (Orchestration, Analytics and Assurance, Network Management), Core and Cloud (PC, UDM, IMS, MSS, Cloud), related technologies, and have been personally involved in the financial and cost analysis, project and service structuring and delivery phases of such projects
• Familiar with the main implementation aspects and challenges of Automated Network Operations OSS (Orchestration, Analytics and Assurance, Network Management), Core and Cloud (PC, UDM, Cloud, IMS and MSS solutions). In PC, preferably when extending to the evolution to 5GC
• Proven leadership skills in leading cross functional teams in either sales or delivery capacity
• Executive level engagement experience as part of sales and delivery of consulting, SI or other professional services