Vacant Opportunities at The Church of Jesus Christ of Latter-day Saints

RESPONSIBILITIES

• Provide support services to employees with technical problems and information technology issues involving desktop, laptop or network services. 
• Assist employees using network remote access.
• Train peers, Technical Support Representatives and end users as assigned.
• Respond to incident and service request escalations to successfully maintain production schedules and service levels.
• Implement solutions; effectively use TSR support end-user management tools.
• Perform assigned software and device maintenance and upgrades, documenting any changes made.
• Execute assignments by following established procedures and applying appropriate levels of drive and creativity.
• Follow procedures and guidelines at all times.
• Assist others in analysing and evaluating system malfunctions and take appropriate action as directed.
• Decommission assets as outlined by policy; coordinate and execute the surplus of hardware assets.
• Implement changes and participate in project rollouts and events.
• Perform audit tasks as directed by management.
• Comply with applicable industry regulatory requirements.
• Participate in technical ticket reviews.
• Respond to duty phone calls (24/7); travel will be required. 
• Participate in project management and event support.

QUALIFICATIONS

• Must be an endowed member of the Church of Jesus Christ of Latter-day Saints with a current Temple Recommend.
• Bachelor's Degree in a related field or equivalent certification (must be NQF7)
• Significant knowledge of a variety of operating systems, hardware platforms, technical disciplines, virtualisation, end-user applications, wired and wireless network connectivity and/or video conferencing platforms. 
• Advanced asset management practices.
• Network technologies pertaining to system connectivity and troubleshooting.
• Effective communication and customer service skills.
• Advanced understanding of IT business functions.
• Proven ability to be proactive, detail-oriented, dependable and appropriately prioritise tasks.
• Proven ability to work independently while contributing to the strategic needs of the team.
• Understand business problems and articulate potential technical solutions.
• Ability to lift 25kg, reach cross and work under desks.
• Driver’s license is required.  

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RESPONSIBILITIES

• Responsible for hiring, development, and performance management of Temple Facilities Services team.
• Enhance job knowledge, skill levels and performance of Temple Facilities Services team by providing on-site and remote training, coaching, and mentoring.
• Responsible for producing temple maintenance guides and materials; researching, testing and sponsoring implementation of improved maintenance methods, systems, and equipment.
• Responsible for creation and execution of annual plan, managing operational costs, maintenance, preventative maintenance, and repair of electrical, mechanical, audio-visual, and computer systems.
• Responsible for department labor costs (contract and employee) and third-party relationships.
• Provide input on the design of new temples and in the renovation and improvements of existing temples.

QUALIFICATIONS

• Must hold a current / valid Temple recommend and be worthy of it.
• Must have a Bachelor’s degree in Facilities Management, Construction Management, Civil Engineering, Quantity Surveying, or related field.
• 10 years of experience in the facilities management industry. 
• At least 5 years of experience as a people manager.
• Broad understanding of facilities systems and processes.
• Executive level, effective verbal and written communication and computer literacy are required.
• Professional appearance and demeanor.
• Proven front-line management skills in a multi-discipline work environment and ability to manage difficult situations to achieve a positive and appropriate resolution.
• Must possess strong financial and business acumen. 
• Must be willing to travel. 

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RESPONSIBILITIES

AS THE SUCCESSFUL CANDIDATE YOUR RESPONSIBILITIES WILL INCLUDE:

• Partners with Area Managers and line management to provide a wide range of HR core/ essential within the assigned area:
• HR Core, Talent Acquisition and Development, and Culture essential work 
• Performance management coaching and calibration
• Job change consultation and change management support
• Development programs tailored to area needs
• Manager level training and development program administration and delivery
• HR Policy administration, implementation, and support
• Other essential tasks as assigned.

QUALIFICATIONS

THE SUCCESSFUL CANDIDATE WILL HAVE THE FOLLOWING SKILLS AND EXPERTISE:

• Must hold a current / valid Temple recommend and/or be worthy to possess one. 
• Must have a Bachelor’s degree in HR/ Industrial Psychology, Law or related field, coupled with at least 6 years HR professional experience. 
• HR Knowledge: Strong knowledge of HR principles, practices, and regulations is essential; such as recruitment, onboarding, benefits administration, compensation, performance management, and employee relations.
• Key skills and core competencies include the ability to:
• Collaborate with others and build relationships
• Consult with business leaders
• Deliver excellent customer service
• Coach and develop employees
• Analyze and interpret data
• Facilitate organizational change
• Communicate effectively in writing and verbally through influence and compromise
• Resolve employee relations issues

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RESPONSIBILITIES

AS THE SUCCESSFUL CANDIDATE YOUR RESPONSIBILITIES WILL INCLUDE:

• Build Relationships of Trust with Church and Area Leaders
• Cultivate strong partnerships with the Area Presidency, Welfare & Self-Reliance, Seminaries & Institutes, and local ecclesiastical leaders.
• Actively participate in key strategic and operational meetings, serving as the ambassador of BYU-Pathway to the Area and vice versa.
• Promote BYU-Pathway within the Area, encouraging enrolment and fostering collaboration with key partners.
• Train, Build Awareness, and Encourage Enrolment
• Fulfill area presidency and organizational objectives to identify individuals who would benefit from BYU-Pathway and invite them to participate. 
• Represent and Promote BYU-Pathway
• Under the direction of the area presidency and BYU-Pathway leadership, act as a representative to government, religious, education, and community leaders.
• Collaborate with partners to develop and execute area plans, including EnglishConnect, returned missionary support, FSY/YSA conferences, and other special projects.
• Support, Train, and Motivate Service Missionaries
• Provide support, training, and motivation to BYU-Pathway Senior Service Missionaries to enhance student recruiting, communications, weekly gatherings, and retention efforts.
• Oversee PathwayConnect operations by recruiting, training, and leading 100+ Service Missionaries.
• Organize missionary training, engage priesthood leaders, and encourage regular feedback.
• Collaborate with CES and Other BYU-Pathway Departments
• Establish and maintain strong relationships with leaders across the Church Educational System (CES), including BYU, BYU-Idaho, Ensign College, and internal BYU-Pathway departments.
• Engage these leaders in collaborative problem-solving processes for assigned areas, ensuring unity across CES institutions.

QUALIFICATIONS

THE SUCCESSFUL CANDIDATE WILL HAVE THE FOLLOWING SKILLS AND EXPERTISE:

• Must hold a current/valid Temple recommend and be worthy of it.
• Must have at least a Bachelor’s degree in any business-related field.  
• Experience managing projects or programs and solving complex problems.  
• Refined public speaking and presentation skills. 
• Ability to work well with people, including senior ecclesiastical leaders and church employees, as well as in teams and committees. 
• Strong record of effective leadership and relationship building.
• Effective and engaging executive-level communication skills, including video conferencing and polished writing.
• Tech Savvy; familiarity with tools/options (MS Office, databases, basic web development).
• Area knowledge or work experience in Africa South Area, along with advanced cultural awareness of the region, is desired. 
• Higher education administration, S&I administration, or public management experience is a plus. 
• Must possess strong financial and business acumen. 
• Must be willing to travel.

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RESPONSIBILITIES

• Assists each stake/district to develop a technology plan.
• Develop country-specific meetinghouse technology implementation standards in cooperation with the Area Meetinghouse Design Committee. 
• Works with Facilities Managers to realize technology requirements as they relate to the implementation of meetinghouse annual plans.
• Maintain, in collaboration with the Operations and Maintenance division, an approved vendor list for technology-related services for each country, establishing preferred vendor relationships, wherever appropriate. 
• Develop, maintain, and provide locally adapted training and materials to facilities managers and stake technology specialists. 
• Assist Stake/District Technology Specialists with troubleshooting meetinghouse technology-related issues and work with the FM and Stake/District Technology Specialist to resolve known issues. 
• Share knowledge by contributing content to the knowledge base and communicating with local stake technology specialists.
• Make recommendations for process, standards, or policy adjustments when appropriate. 
• Assist the FM with to maintain an accurate inventory of all meetinghouse technology assets.
• Monitor the functionality of the equipment and advise the STS and FM’s accordingly. 
• Provides remote support to the FM and STS as required on installations. 
• Research new and existing software applications and equipment for compatibility and ease of use and provide feedback to the product managers and FMs respectively
• In collaboration with AMDC develop and ensure church meetinghouse network standards and strategies are implemented and followed.
• Participate in continual learning and improvement to stay ahead of the curve with technology provision at meetinghouses.

QUALIFICATIONS

Required: 

• Must hold a current / valid temple recommend and/or be worthy to hold one
• Must have  a Bachelor's degree. 
• 2 years of job-related experience supporting PC hardware & software, wired and wireless local area networks and, internet connectivity. 
• A+ and N+ IT certifications are required.
• Excellent interpersonal skills in dealing with customers at the highest levels of the Church.  
• Good written communication skills. 
• Ability to speak, read and write English. 
• Good understanding of video, audio and broadcasting technology. 
• Self-motivated and capable of working without supervision. 
• To successfully perform the essential functions of the job there may be physical requirements which need to be met such as sitting for long periods of time and using computer monitors/equipment. 
• Required to lift up to 50 pounds as well as bending, stooping, reaching, and grasping.