Customer Relations Officer at Gateway Airports Authority Limited (GAAL)

Qualifications Requirements and skills required: 

• A minimum qualification at NQF Level (6) in Customer Relations/Service, Frontline, Marketing, Business or Data Analysis, Tourism or relevant.
• One (1) year experience in serving customers. Experience in data capturing will be an added advantage.

Skills and Competencies: 

• Excellent communication, and Interpersonal skills. 
• Active listening skills 
• Good customer relations (client orientation and customer focus). 
• Time management skills. 
• Analytical and problem-solving skills. 
• Knowledge of PI System, Media platform. 

Key responsibilities for the position are as follows: 

• Handling customer inquiries, resolving customer issues.
• Gathering information to diagnose problems and identify areas for improvement.
• Answering customer questions and offering access to helpful resources.
• Directing issues and questions to the right department, when needed.
• Recommending additional products and services that may benefit clients.
• Maintaining accurate records of interactions with customers and recurring user problems.
• Following up with customers as needed to ensure any problems are resolved.