Customer & Sales Support Graduate at Mimecast

This person will be responsible for providing sales and administrative support to the sales, CX and partner teams. Telephonic small business sales, upgrades and all general small business customer support. The candidate will be a point of contact for inbound queries and assist with the management of our CRM systems and internal SharePoint system as well as the partner portal. Other roles will include data assessment and validation as well as report keeping and collaboration.

Key Responsibilities

• Web lead management
• Live chat support and responses
• Partner support and query management
• New and upsell quoting for partners, Business Developers; Partner Account Managers and Account Managers
• Supporting documentation management, readily available
• Call down day and lead management and prospecting (cold calling)
• Campaign code updating into Netsuite (CRM system) records for ROI event tracking
• Order processing and assistance
• Customer Account Optimisation reporting
• Reporting on and running of product upgrade activities and campaigns
• Netsuite Management, leads, opportunities and prospects
• Prospect list vetting and collaboration
• Marketing event support, internal and external
• The Knowledge (SharePoint) Management
• Partner portal support, training and management
• Partner agreement management and enquires
• Upsell for sub 50 seat customers

Qualifications
Essential Qualification/s:
The successful candidate must have completed the following in the last 2 years:

• BCom
• BA
• Business Administration Diploma, Management & Marketing

Essential Personal Characteristics

• Able to work collaboratively within a team environment, whilst driving specific objectives individually;
• Energetic
• Structured with great attention to detail
• Customer centric, eager to please and friendly
• Driven for success and ambitious
• Adaptable and flexible;
• Pragmatic
• Tenacious;
• Goal and solutions orientated;
• Passionate about Technology;
• Passionate about learning and self-development;
• Resilient;
• Adaptable and flexible;
• Well spoken;
• Professional and presentable.