Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Oct 16, 2019
    Deadline: Not specified
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Mimecast’s mission is to make business email and data safer for more than 16,200 customers and millions of employees worldwide. Founded in 2003, Mimecast's cloud-based security, email archiving and email continuity services protect and deliver comprehensive low-risk email management with a fully-integrated subscription service. Mimecast helps reduces t...
    Read more about this company

     

    Customer & Sales Support Graduate

    This person will be responsible for providing sales and administrative support to the sales, CX and partner teams. Telephonic small business sales, upgrades and all general small business customer support. The candidate will be a point of contact for inbound queries and assist with the management of our CRM systems and internal SharePoint system as well as the partner portal. Other roles will include data assessment and validation as well as report keeping and collaboration.

    Key Responsibilities

    • Web lead management
    • Live chat support and responses
    • Partner support and query management
    • New and upsell quoting for partners, Business Developers; Partner Account Managers and Account Managers
    • Supporting documentation management, readily available
    • Call down day and lead management and prospecting (cold calling)
    • Campaign code updating into Netsuite (CRM system) records for ROI event tracking
    • Order processing and assistance
    • Customer Account Optimisation reporting
    • Reporting on and running of product upgrade activities and campaigns
    • Netsuite Management, leads, opportunities and prospects
    • Prospect list vetting and collaboration
    • Marketing event support, internal and external
    • The Knowledge (SharePoint) Management
    • Partner portal support, training and management
    • Partner agreement management and enquires
    • Upsell for sub 50 seat customers

    Qualifications
    Essential Qualification/s:
    The successful candidate must have completed the following in the last 2 years:

    • BCom
    • BA
    • Business Administration Diploma, Management & Marketing

    Essential Personal Characteristics

    • Able to work collaboratively within a team environment, whilst driving specific objectives individually;
    • Energetic
    • Structured with great attention to detail
    • Customer centric, eager to please and friendly
    • Driven for success and ambitious
    • Adaptable and flexible;
    • Pragmatic
    • Tenacious;
    • Goal and solutions orientated;
    • Passionate about Technology;
    • Passionate about learning and self-development;
    • Resilient;
    • Adaptable and flexible;
    • Well spoken;
    • Professional and presentable.

    Method of Application

    Interested and qualified? Go to Mimecast on careers-mimecast.icims.com to apply

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at Mimecast Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail