Customer Service Administrator at AECI Limited

Job Description    

• Receive and process export sales orders, ensuring accuracy of orders and issuing of quotes, invoices, maintain sales records and liaising with shipping departments, warehousing and logistics of order deliveries.

Required outputs: functional

• Receiving and processing of incoming export orders,
• Export sales invoicing,
• Assist with local sales processing when needed,
• Timeous billing of orders,
• Expediting orders through internal liaison,
• Filing of all local sales documentation,
• Prepare quotations in response to customer enquiries,
• Comply with governance and established policies, systems, procedures and practices,
• Provide sales support for frontend team,
• Communicate with shipping/logistics/warehousing and supply planning to ensure consistent updates to customers on all aspects of orders,
• Comply with Safety, Health and Environmental Standards

Qualifications & Experience    

• Grade 12
• Minimum of 3 years’ experience in a customer care environment.
• National Diploma/Degree in Business Administration/Supply Chain
• Exposure to Supply Chain processes.
• Administrative competence.
• Knowledge of SAP will be advantageous.
• Knowledge of sales order billing procedures and processes essential.
• Intermediate skills in MS Word, Excel and Outlook.

Closing Date    

• 2025/06/23