Customer Service Advisor at Concentrix

 Job Title:

• Customer Service Advisor

Job Description

• Experience the power of a game-changing career
• Are you a people-oriented individual with a passion for assisting others? We are seeking a Customer Service Representative to join our dynamic team of game changers in our sunny Durban office.
• Concentrix is a great match if you have:

Experience

• Minimum 24 months customer service experience within a contact centre environment, including a minimum of 6 months working on a Financial Services, Banking, or Insurance campaign (Essential).

Qualifications

• Essential
• Matric
• Clear criminal and credit record
• English Proficiency, both written and spoken
• Understanding of the Call Centre industry
• Ability to understand a customer’s query
• Computer literacy – ability to speedily navigate multiple systems effectively
• Ability to type a minimum of 26 wpm with 80% accuracy 
• Passion for providing excellent Customer Service
• Attention to Detail
• Availability to work shifts in a 24/7 environment

What’s in it for you

In this role, we offer benefits that help you support your unique lifestyle:

• Basic Salary: R 8700 + R1000 Campaign allowance 
• Medical aid for Employee or Medical insurance for Employee + 2 Dependents
• Provident fund 
• Subsidized transport 

What you will do in this role:

• Assist customers with activating new cards, requesting replacements, and setting or resetting PINs 
• Accurately update customer personal and account information in systems
• Guide customers through the process of disputing unauthorized or incorrect charges
• Help customers identify and report suspicious or fraudulent activity on their accounts
• Provide assistance with making payments, setting up Autopay, and initiating balance transfers 
• Assist customers with login, access, and password issues related to online and mobile banking platforms
• Help customers review recent transactions, verify account balances, and clarify charges
• Process account closure requests in a professional and secure manner
• Assist customers with inquiries related to credit limits and declined transactions