Customer Service Advisor - Fashion Retail at Timberland

 Core competencies

• Assist with return/exchange requests and customer inquiries both online and in-stores.
• Communicate with customers as their primary point of contact for addressing and resolving any issues, problems, or service request with a focus on finding timely solutions.
• Oversee WhatsApp and Ecommerce Chatbot communication.
• Manage the Inter Branch Process of sourcing and scheduling in-store and online customer requests.
• Logging and scheduling product transfers and logging product movements on Shopify between store to store and Ecommerce.
• Log and process claims for lost or hijacked orders to ensure prompt resolution and payment through BobGo.
• Excellent command of English language (both verbal and written).
• Solid organizational, administrative, time management skills and keen sense of attention to detail.
• Ability to manage client’s expectations.
• Customer Focused - ability to excel in the provision of service.
• Ability to consistently deliver quality service under the pressures of volume variances in inbound calls, length of calls, escalations and peak periods.
• Solution Orientated with a proactive approach to problem resolution and detail

Requirements

• 3 - 4 years' Retail experience.
• An ability to communicate with customers easily and effectively, with strong negotiation skills.
• A ‘customer first’ attitude and approach to working.
• Computer literacy
• Organisational and administration skills
• Excellent verbal and written communication skills
• Action orientated.
• Results driven.
• Good Time Management.
• Great Interpersonal Skills.
• Planning and Organizing.
• Attention to detail.
• Problem Solving.
• Analytical.
• Be comfortable with working in a fast paced and pressurised environment