Customer Service Advisor at Green Marble Recruitment

ROLE OVERVIEW: 

• The Service Centre Planner provides administrative and operational support to ensure the smooth running of the service centre, including workshop coordination, records management, and system updates.
• The role involves monitoring equipment and assets, managing parts and repair kits, handling service quotations and counter sales, supporting field services, and maintaining accurate reporting and forecasting.
• Strong planning, communication, and technical coordination skills are essential in a fast-paced engineering environment.
• Please note that only candidates who meet all the requirements will be contacted for the opportunity.
• We look forward to receiving your application!

Minimum requirements:

• B Tech in Mechanical Engineering/Electrical Engineering/Industrial Engineering, and or strong background in service and operational environment.
• 2-3 years’ experience in a similar role; preferably in an Engineering environment/Technical Workshop related Environment.
• Experience in SAGE X3.
• Advanced Excel skills.
• Project and Planning skills.
• Experience in service centre planning and management.
• People and communication skills.
• Must be accurate with speed.
• Experience in a customer-facing environment

Duties and responsibilities:

• Provide a range of administrative and support services, including records management, preparing routine correspondence, and coordinating to support the effective operation of the Service Centre.
• Monitor workshops for equipment functionality, including workshop tools and specialised tools.
• Monitor and manage stores for kits and parts required for repairs, both locally and internationally.
• Monitor the asset fleet, including the loan fleet.
• Update and maintain records and databases, ensuring compliance with administrative systems and processes such as Leankit and Tegralmed.
• Respond to enquiries and escalate or redirect issues as required to ensure the provision of accurate information, including customer feedback, customer complaints, and supplier interactions.
• Handle sales responsibilities, including counter sales, service quotations for all service centres and field services, generating service leads, and ensuring purchase orders are received for current jobs.
• Provide administrative and support services for field services.
• Maintain cleanliness in the Service Centre.
• Prepare regular service forecasts and reports on the current workshop status.
• Follow and maintain implemented procedures and policies to ensure a smooth flow of operations.
• Prepare workshop reports.