Customer Service agent (Digital team) at Collinson

The role:

As a key member of the Customer Service team You will be responsible for providing customer support via phone and email to an excellent standard.

Key Accountability:

• Taking inbound calls to UK businesses in a professional and upbeat manner
• Be able to understand and execute effective sales techniques
• Handle and overcome objections in a professional yet effective manner
• Adhering to targets
• Have full knowledge of all products in relation to the business
• Have full knowledge of all systems and telephony to execute role
• Develop strong internal relationships with internal & external customers
• Deal with all calls in a complaint manner in line with the FSA
• Work within UK Data Protection Act Guidelines
• Be available to make calls as required

Knowledge, Skills & experience

• Demonstrated knowledge of contact centre operations and customer support functions ( Ideal)
• Strong verbal & written communication skills
• Highly motivated with a professional approach
• Sales orientated
• Results orientated, ability to work to targets
• Flexibility – on a demand basis
• Ability to work under pressure
• Ability to handle conflict management
• Ability to close the sale
• Strong interpersonal skills and experience demonstrating successful customer and client relationships
• Time/Self management skills with ability to multi-task, organize and prioritise
• Strong Computer literacy and PC skills
• Demonstrated knowledge of contact centre operations and customer support functions
• Demonstrated ability to execute with a sense of urgency