Customer Service Agent - Umbogintwini at AECI Limited

Job Description    

• Receive and acknowledge customer orders and process customer orders.
• Liaise with customers via telephone and email.
• Liaise with Warehouse on daily orders being dispatched
• Sales invoicing for Local and Export orders
• Prepare quotations/ pro forma invoices in response to customer enquiries – Local and Export
• Liaise with various departments regarding orders - planning, procurement, production, shipping and warehouse
• Provide active support to the Sales team & team leader.
• Create supplier purchase orders.
• Filing and ad hoc administrative duties
• Comply with governance and established policies, systems, procedures and practices.
• Records kept according to Department’s requirements.
• Report day to day issues to supervisor.

Qualifications & Experience    

• Matric
• At least 2 years’ experience working in customer services environment
• Customer Service
• SAP knowledge preferred
• Sound knowledge of sales and distribution processes and procedures
• Excellent understanding of customer requirements
• Intermediate skills in MS Word, Excel and Outlook
• Customer services orientated