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  • Posted: Sep 1, 2021
    Deadline: Not specified
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  • Mango5 has built a reputation of delivering quality outsourced service offerings since December 2005. Our product offerings have always been innovative and in keeping with the needs of our clients. The focus is providing customers with the freedom of choice, complimented by superior customer service. In consideration of our client’s needs Mango5 int...
    Read more about this company

     

    Customer Service Agents

    What You'll Do

    Customer Service:

    • Deliver the best possible customer satisfaction through your interaction with your clients

    • Service clients via email, web chat and phone

    • Multitask between platforms on the client's CRM system

    • Achieve specified client SLA’s

     

    Who You Are

    • Must have matric

    • An exceptional negotiator

    • Have a minimum of 3 years customer service call centre experience

    • Neutral Accent

    • Highly proficient in spoken and written English

    • Computer literate with good data capturing capabilities

    • Experience working with USA clients advantageous

    • Ability to work shifts

    • Ability to multitask - working on multiple screens at once

    Remuneration

    • Competitive Basic

    • Attendance bonus

    • Shift Allowance and transport provided home after shift

    • Commission

    • Medical Insurance and Emergency Assistance after 3 months of employment

    • E-Learning portal access to over 70 online courses to aid with personal development

     

    Working Hours :

    • Shifting between Monday and Friday

    • Shift hours: 4pm to 1am/5pm to 2am (depending on Daylight Savings)

    • USA Public Holiday Roster

     

    Please note that due to the high volume of CV's received; only shortlisted applicants will be contacted. Should you not receive communication from our office within two weeks of submission, kindly consider your application unsuccessful for this position. We will keep your CV on file and re-establish contact with you should opportunities in line with your expertise become available again.

    Method of Application

    Interested and qualified? Go to Mango5 Call Centre (Pty) Ltd on www.mango5.co.za to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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