Customer Service Assistant - Kwazulu Natal at Safal Steel

Key Performance Areas:

• Ensure all customers receive exceptional service
• Build and maintain strong relationships with all customers and prospective customers
• Assist the Customer Service team with resolving customer complaints swiftly
• Timeous and accurate capturing of sales orders from customers, process orders on SAP and ensure the order is placed with Planning and Production.
• Update and maintain Order Entry Report weekly on Excel
• Liaise with Finance Department with regards to customer credit availability
• Capturing of invoices and forwarding to customers
• Closing off of orders shipped within 10% tolerance on the backorder report
• Receive customer feedback and complaints, liaise with concerned departments and follow up to ensure closure
• Maintain an updated discount database for all customers

Minimum academic qualification:

• Diploma in Business/Commercial Studies Experience: At least 3 years post qualifying experience with at least 1 year in a Sales/Customer Service role