Customer Service Co-ordinator at UPM

What You’ll Do

• Manage Customer Relationship as defined by sales management and supported by UPM Raflatac internal systems to ensure smooth customer service
• Handle and manage orders progression and communication of orders to all necessary parties, proactive intervention in process disturbance situation
• Maintain Customer data including Customer Master File and Price Lists
• Handle complaints entry and progression of claims, customer interface and internal coordination
• Handle inquiries related to pricing, products and supply chain
• Provide Technical Advice and sales support including product recommendations, organizing samples, technical documents and having a basic understanding of printing methods
• Organize proactive activities including product promotion, sample reel and price offer follow-ups
   

Who You Are

• You have experience in Customer Service
• You have logistics and export experience
• You pay attention to details and can prioritize tasks
• You have customer and service-oriented mind-set with good interpersonal skills and ability to communicate both verbally and in writing
• You can establish good relationships with customers, colleagues and external partners
• You are fluent in English- other languages are an advantage
• You have systems, processes and supply chain knowledge
• You are flexible and open to new ideas
• You are able to work with own initiative and also as a part of a team
   

This Is What We Offer For You

• Meaningful job: We are proud of what we do. Our work highlights the expertise of our personnel, the high quality of our products and the company’s values
• Inspired and motivated teams: We have highly skilled workforce. We are a multifaceted, international organization that works as a team to achieve our shared objectives.
• Development opportunities: With us you can build up your expertise. We provide opportunities to support your development throughout every stage of your career.
• Responsibility for people and environment: Our ethical principles embrace people as well as the environment. We are always striving to build a more sustainable future