Customer Service Consultant ( Helpline ) x 20 at Hollywoodbets

Job Description

Hollywoodbets has exciting opportunities for X 20 Customer Service Consultant (Helpline) to be based at our Umhlanga office in Durban. This position is responsible for the overall seamless customer care experience and ensuring that queries and complaints are dealt with timeously and efficiently.

Minimum Requirements:

• Willingness to do shift and weekend work.
• A minimum of 6 months customer service experience.

Responsibilities:

• Team members login at least 15 minutes prior to the startup of a shift.
• Address queries on betting information - Authenticates the account holder and provides up to date bet information to account holders.
• Answer any customer questions regarding possible problems with their accounts.
• Markets the brand, builds and establishes rapport with the customer.
• Meet daily/weekly/monthly targets.
• Lodging of complaints – ensures swift feedback is given to the customer, Information is gathered from the Punter and the system and this is escalated to the Supervisor for resolve and feedback.
• Comply with company and department policies, procedures and standard operating procedures.
• Ensure communications is at a level that maintains the company brand/image and does not expose the company to reputational risk.
• Any other ad hoc duties that might be required.

Skills and Competencies:

• Excellent communication and interpersonal skills.
• Demonstrates exceptional attention to detail.
• Strong People Management skills and problem-solving skills.

Closing Date: 28th, June 2022