Customer Service Consultant at Metrofile

Job Advert Summary    

• Maintains excellent customer relationships through effective service delivery; to assist Account Managers with daily tasks with the objective of retaining and growing the defined portfolios.
• Actively resolves all client queries that have been escalated to Service Consultant within a reasonable timeframe and to actively identify leads for respective Key Account Managers.
• Performs this job successfully, an individual must be able to perform each essential duty satisfactorily.

Minimum Requirements    

• Degree in Sales / Marketing / Retail Management or equivalent
• 6 years solid knowledge of Sales, Channel and Consumer Marketing functions, Logistics or Supply Chain
• Excellent command of the English language
• Intermediate level proficiency in MS Excel/Word/Powerpoint
• Valid Drivers License
• Must have own vehicle

Attributes:

To succeed in this role you must have/be:

• Strong attention to detail
• Drive and resilience
• Must be reliable
• Results oriented and outcome driven
• Able to work individually and as part of a team
• Excellent communication and interpersonal skills
• Focused on achieving results
• Business acumen and be able to communicate at all levels
• Highly computer literate
• Excellent organisational skills

Duties and Responsibilities    

• Ensures that the service offering provided satisfies customers’ needs, and identifies leads across their allocated Key Account Managers Portfolios.
• Resolve all enquiries or queries escalated by the Account Managers within a reasonable timeframe.
• Ensure that the assigned portfolio is sufficiently serviced to ensure customer satisfaction. 
• Ensure that clients’ portfolios data integrity is accurately maintained.
• Assists with preparing and presenting business proposals to both existing and new potential customers
• Maintains close relationships with the Accounts Manager in order to capitalise on opportunities identified.
• Ensures effective management of documentation and records as defined within the customer’s document retention strategy by informing customers of past due dates.   
• Deals with, resolves and reports on issues, concerns and complaints as relates to your portfolio or allocated clients.