Customer Service Consultant: Withdrawals at Hollywoodbets

You Bring:

• 6 months Customer Service experience.
• Basic Financial experience

What You’ll Do For The Brand:

• Ensure withdrawals are completed timeously and that all necessary checks are completed prior to approving/declining a withdrawal.
• Prepare batches of payments to be sent to Treasury to action relevant payments on the banking systems that are processed manually.
• Complete relevant payments directly on Syx that are processed automatically through the withdrawals App.
• Identify and action “HOTLINE” payments where requests are received, banking limits are reached on the automated system and requests are received for payments to banks not supported by the automated system.
• Assist with admin functions (Bank Details/Queries) when needed.
• Ad hoc functions that might be required.