Current Vacancies at Hollywoodbets

You Bring:

• 1-2 years in a Co- Ordinator related position.

A Bonus To Have:

• Marketing knowledge and experience.

What You’ll Do For The Brand:

• Coordinate marketing and community events, assisting with the development, execution, and monitoring of email, digital, social media, and content marketing campaigns, creating original content, and conducting market research.
• Ensure you are up to date with industry trends and support the broader Project Team by ensuring projects and campaigns are well researched, coordinated and deliver on business objectives. 
• Monitor and provide detailed reporting on all projects.
• Collaborate with creative teams to create all supporting content, ensuring it meets project/campaign objectives and is aligned to our brand.
• Work with other departments to ensure that marketing activities are in line with the larger goals of the entire company.
• Co-ordinate the marketing projects calendar related to the projects and campaigns and co-ordinate deadlines.
• Co-ordinate marketing campaign/project budgets and ensuring they are adhered to.
• Maintain an up-to-date understanding of the company, its products, and its client base to implement effective campaigns.
• Utilize digital, traditional, and direct marketing tactics that achieve measurable results.
• Work with other departments to ensure that marketing activities are in line with the larger goals of the entire company.
• Co-ordinate projects from beginning to end, including but not limited to, once off marketing campaigns, a range of events, promotions, and activations, launches, advertising campaigns, branding and signage, sports events, sponsorship and commercial projects and other projects.
• Develop and maintain strong working relationships with Teams across the business and external stakeholders.
• Handle administrative tasks for the project manager and team members to keep the project running smoothly.
• Order equipment and supplies, managing deadlines and workflow.
• Plan meetings: scheduling meetings and appointments and minuting.
• Ensure the schedule, budget and details of a given task are well organized.
• Communicate with various departments to keep everyone on board about any changes to the project plan.
• Provide constant updates to project manager.
• Organize reporting – daily – weekly – monthly.
• Handle ad hoc activities that may develop unexpectedly, may not be planned in advance, but is done or formed only because a particular situation has made it necessary.
• Oversee the office management items required for effective running of the Bryanston office.

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You Bring:

• 6 months Customer Service experience.
• Basic Financial experience

What You’ll Do For The Brand:

• Ensure withdrawals are completed timeously and that all necessary checks are completed prior to approving/declining a withdrawal.
• Prepare batches of payments to be sent to Treasury to action relevant payments on the banking systems that are processed manually.
• Complete relevant payments directly on Syx that are processed automatically through the withdrawals App.
• Identify and action “HOTLINE” payments where requests are received, banking limits are reached on the automated system and requests are received for payments to banks not supported by the automated system.
• Assist with admin functions (Bank Details/Queries) when needed.
• Ad hoc functions that might be required.

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You Bring:

• Willingness to do shift and weekend work.
• At least 3 months sales experience/ contact centre experience 

A bonus to have

• Betting Knowledge

What You’ll Do For The Brand:

• Min talk time of 6 hours per day as a standard requirement
• Call quality is monitored and should never be scored lower than 75%
• Accurate reporting and dispositioning of calls
• Ensure timeous reporting to Team leader/Campaign Manager
• Make outbound calls to customers and proactively promote the company and brand with the view of increasing the inactive/active customer base
• Follow the script provided during the telephonic contact with the customer and ensure that QA scores are at expected levels
• Effectively manage time in line with the operating procedures of the call centre
• Establish rapport with the customer
• Actively promote the offering and use persuasion techniques and objection handling to convert
• Ensure communications is at a level that maintains the company brand/image and not does expose the company to reputational risk
• Strict adherence to break times and office hours
• Meet daily/weekly/monthly targets
• Comply with company and department policies and procedures
• Any other ad hoc duties that might be required

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A Bonus To Have:

• Completed or studying towards a diploma/degree, majoring in Accounting 
• Microsoft Office - Word and Excel.
• Valid driver’s license.

What You’ll Do For The Brand:

• Monitor a system of controls, procedures, and forms for the acquisition and complete and accurate recording of fixed assets.
• To ensure the accurate and complete recording of asset movements between branches and regions.
• Tracking assets in transit and assets undergoing out of site repairs and maintenance.
• Ensuring the effective and efficient control, utilization, optimization of usage, safeguarding and management of assets as well as to ensure assets are adequately insured.
• To ensure that all responsible parties are aware of their roles and responsibilities regarding the assets of the Hollywood Sportsbook Group and the Winning Form Group.
• To ensure that fixed assets are not written off and disposed of without proper authorization.
• Ensuring that preventative measures are in place to eliminate theft, loss and misuse.
• Assign bar codes to fixed assets of the group across the country in adherence with the process created by the Fixed Asset Accountant.
• Investigate the potential obsolescence of fixed assets and recommend impairments.
• Perform monthly physical inventory counts of fixed assets.
• Perform monthly comparisons of the fixed assets register to the monthly physical inventory counts of fixed assets.
• Recommend to management whether fixed assets should be disposed of.
• Prepare audit schedules relating to fixed assets and assist the auditors in their enquiries.
• Represent the company during any external audits that involves fixed assets.
• Engage with the accounting team, respective branch managers and other departments to ensure proper and efficient accounting methods as well as understanding the business needs of other departments as it pertains to fixed asset accounting.
• Control the maintenance of a branch level fixed asset register for assets not meeting the asset recognition criteria in terms of the asset policy and procedure.
• Extensive travelling as required.
• Ad hoc projects and duties as needed.

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You Bring:

• Minimum of 1-year sales/marketing/promotional
• Held a valid driver’s
• Willingness to do shift and weekend

What You’ll Do for The Brand:

• Work closely with Area Managers to meet required targets
• Plan marketing campaigns/promotions/events with the assistance of the Area Manager and regional marketing Team
• Facilitate daily promotional activities
• Ensure marketing material is available and in good condition for all campaigns. All campaigns/promotions should be completed successfully and professionally
• Management of stock (daily report on stock levels and usage)
• Measure the effectiveness of Use Promo Tracker to measure the effectiveness of the promotion/event/campaign
• Conduct market analysis/ research to make suggestions for improvement within the mobile department
• Recruitment and interviewing in coordination with Area Manager and HR department
• The performance and team management of sales agents this includes the setting of daily targets, completing performance reviews, (Twice a year) conducting day-to day people management functions such as HR.IR, and the poor performance of team members (PIP) function.
• Management of team members leave, absenteeism, and attendance.
• Identify potential of Top Up Vouchers outlet. Visiting outlets where required.
• Organize continuous training to ensure sales agents understand the different betting types, betting process, products and TUV
• Weekly completion of all Moodle /Betstrike and voice training and Trainer on Wheels
• Ensure that cash-ups are done following the cash up procedures. Responsible to ensure that there are no shortages. Report all shortages to management immediately.
• Ensure that Booster vehicle are clean, branding is in good condition, vehicle inspection is conducted weekly, and that vehicle are serviced.
• Submit daily reports.
• Any other related duties that might be required

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You Bring:

• 1 year or more experience in Bookkeeping/ Accounting
• Completed or studying towards relevant Degree/ Diploma
• Microsoft Office

A bonus to have:

• Pastel Evolution or similar Accounting software

What You’ll Do For The Brand:

Financial Metrics

• Processing of weekly cash book transactions and ensuring allocations are accurate and complete.
• Reviewing monthly petty cash recons.
• Review of general ledgers to ensure cashbook clerk, debtors and creditors capturing are correctly allocated and VAT correctly accounted for.
• Ensure the cashbook clerks, creditors and debtors meet their deadlines which will allow sufficient time for review of all general ledgers before the preparation of management accounts.
• Capturing of monthly routine journal entries for review by the Senior Team.
• Preparation of performance measures and supporting reports relevant to the management accounts.
• Preparation of monthly high-risk reconciliations for review by the Senior Team.
• Completion of monthly balance sheet recons for review by the Senior Team.
• With the guidance of the Senior Team, preparation of the trial balance for the monthly management accounts.
• Review monthly VAT ledger accounts, prepare output and input reasonableness schedules and VAT reconciliations which will be reviewed by the Senior Team.
• Assist the Senior Team with the requests from external auditors, internal auditors and BEE auditors.
• Assist seniors with adhoc tasks and company projects from time to time.

People

• Living HW values of Service Excellence, Commitment, Integrity, Accountability, Enthusiasm, Ubuntu and Innovation.
• Be considered a team player who helps out rest of team when required over and above their current role.

Compliance, risk and quality

• Attendance at necessary training sessions.
• Ensure logical saving of all work, templates, etc. monthly and yearly such that each year’s financial records can stand on its own when enquiries/ investigations/audits take place.
• Produce high quality, neat, logical, succinct, easy to follow, easy to understand, formula linked work/templates/workbooks/financial models.
• Ensure the above (final version) and other documents are chronologically saved/backed up and appropriately named.
• Effectively deal with internal and external parties (auditors, etc) where required.

Other

• Assist with company projects as allocated from time to time.
• Assist with year-end audit files and audit queries.
• Identifying accounting-related risks and ensuring proper mitigation of these risks.
• Maintaining effective relationship and communication with Internal audit and Treasury teams.
• Assisting with ideas on innovation and automation of bookkeeper functions.
• Any other such duties that might be required.

Special Projects

• Assist as and when they arise.

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You Bring:

• Grade C.
• 1 – 2 year’s Security experience.
• Registered with PSIRA (Private Security Industry Regulatory Authority).

A Bonus To Have:

• Valid driver’s license.

What You’ll Do For The Brand:  

• VIP (Security) Officer must be present 15 minutes before the Branch opens.
• Branch Manager or Senior Team leader will open the Branch in the presence of the VIP (Security) Officer.
• VIP (Security) Officer needs to ensure they conduct a perimeter patrol before the Branch opens.
• VIP (Security) Officer needs to be extremely vigilant and alert at all times of their surrounds before the opening and closing of the Branch.
• VIP (Security) Officer needs to check around the premises for any suspicious movements before the Branch is opened.
• VIP (Security) Officer needs to conduct a floor walk once the Branch is open, to observe all is order.
• VIP (Security) Officer must valid all observation checks are completed before the Branch Manager or Senior Team Leader continues with their daily checks.
• During opening and closing, one VIP (Security) Officer must be positioned away from the entrance, observing his or her colleague and checking for potential danger.
• Patrolling should include inside and outside the Branch entrance, back areas, and all parking areas.
• Ensure all two-way radios are fully charged during shift change and hand over equipment inspection.
• Charge the batteries overnight so that they are useable from the beginning of your shift.
• Ensure all panic button and two-way radios are in good working conditions and keep safely.
• VIP (Security) Officer must carry their panic buttons, two-way radios, and earpieces to ensure open communication and ease of access in the event of an emergency.
• The VIP (Security) Officer that is posted to the searching zone must use the scanner to search all guest entering the Branch including team members.
• Ensure at the searching zone the Branch door or the gate is always kept close.
• VIP (Security) Officer is not allowed to cross gender scan guest entering the Branch.
• Male guest must be scanned by only male VIP (Security) Officer, female guest to be scanned by only female VIP (Security) Officer.
• VIP (Security) Officer must ensure to search female bags with a stick. Male guest is not allowed to bring in their bags.
• VIP (Security) Officer is to direct traffic on our premises and ensure the free flow of foot traffic and to control the number of vehicles entering and exiting the building.
• End of day closing procedure, VIP (Security) Officer must minimize entry by sliding close one door to ensure security of minimizing high risk.
• VIP (Security) Officer must attend Branch meeting when notified by the Branch Manager to attend.
• VIP (Security) Officer must assist when receiving stock, doing alarm test, and submitting of daily report every morning by 10:00am.

Guest Service:

• First impressions last – VIP (Security) Officer are at the forefront of Hollywood.
• VIP (Security) Officer is the first encounter with the guest.
• Ensure to make the impression by greeting the Guest with “Good day, welcome to Hollywood.”
• Ensure to provide good guest service by being friendly, helpful, polite, and courteous at all times.
• Pro-actively address guest complaints and ensure guest feedback is communicated clearly in an effective and positive manner.
• Create a guest centric culture within the Branch and always drive the philosophy of “service with a smile”.
• Ensure to treating our guest with respect and have the good attitude at all times.
• When Guest is leaving the Branch VIP (Security) Officer to wish the guest good evening or good night and ask them to come again. “Goodbye Sir, please come again.

Compliance:

• VIP (Security) Officer must ensure they are dressed in full Amadoda uniforms with their name badges before the beginning of their shift. (black shoes, black socks, and white vet only).
• Scan all persons entering the premises including team members.
• Be observant of guest leaving the Branch, identify if they entered the Branch with something you noticed and are leaving without that object.
• No bags are allowed inside the premises.
• No Weapons or Guns are allowed into the premises (except on an official law enforcement officer).
• No person under the age of 18 is allowed into the premises.
• If you are dealing with a difficult customer, contact your colleagues and press the panic button before the situation escalates out of control.
• In Branches with no liquor licence, no alcohol is allowed on the premises.
• Credit bets are not allowed to be taken by any team member.
• VIP (Security) Officers on duty are not allowed to take bets with Amadoda
• VIP (Security) Officers on duty are not allowed to utilize the Limited pay-out machine.

Code of Conduct:

• While on duty you will not sit or lounge, make use of your cell phone or eat.
• No smoking on duty.
• You will not report for duty under the influence of alcohol.
• You will not abandon your post. This could lead to disciplinary action against you.
• You are not allowed to sleep on duty. This will lead to disciplinary action against you.
• You will not have casual conversations with friends or other team members while at your post.
• You will not accept tips from the guest.

Values:

• Actively promote Hollywood values.
• Live the values and lead as an example to the team.

Other:

• VIP (Security) Officer must report their absenteeism to the Branch Manager or Senior Team Leader 2 hours before their shift begins.
• Must be able to work in a rotating shift or work flexible hours.
• Ensure your physical fitness is always obtained in line with the job requirements. 

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You Bring:

• Minimum of 1-year sales/marketing/promotional
• A valid driver’s license.
• Have a minimum of 1-year driving experience.
• Willingness to do shift and weekend work. 

 A Bonus to Have:

• Relevant Diploma/Degree.

What You Will Do for The Brand:

• Work closely with Area Managers to meet required targets.
• Plan marketing campaigns/promotions/events with the assistance of the Area Manager and regional marketing Team.
• Facilitate daily promotional activities.
• Ensure marketing material is available and in good condition for all campaigns. All campaigns/promotions should be completed successfully and professionally.
• Management of stock (daily report on stock levels and usage).
• Measure the effectiveness of promotions. Use Promo Tracker to measure the effectiveness of the promotion/event/campaign.
• Conduct market analysis/research to make suggestions for improvements within the mobile department.
• Recruitment and interviewing in coordination with Area Manager and HR department.
• The performance and team management of sales agents this includes the setting of daily targets, completing performance reviews, (twice a year) conducting day-to-day people management functions such as HR/IR, and the poor performance of team members (PIP) function.
• Management of team members leave, absenteeism, and attendance.
• Identify potential of Top Up Voucher outlets. Visiting outlets where required.
• Organise continuous training to ensure sales agents understand the different betting types, betting process, products and TUV.
• Weekly completion of all Moodle/Betstrike and Voice note training and Trainer on Wheels.
• Ensure that cash-ups are done following the cash-up procedures. Responsible to ensure that there are no shortages. Report all shortages to management immediately.
• Ensure that Booster vehicles are clean, branding is in good condition, vehicle inspections are conducted weekly, and that vehicles are serviced.
• Submit Daily Reports.
• Any other related duties that might be required

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You Bring:

• 5+ years administrative experience
• 3 years people management experience
• 1-2 years project managment experience
• Valid driver’s license

A Bonus To Have:

• Diploma or Degree qualification in a related field.

What You’ll Do For The Brand:

• Responsible for supporting the company’s CSI objectives through overseeing the coordination of projects that drive the CSI strategy regionally
• Ensure necessary support from internal departments for CSI projects
• Ensure timeous execution of CSI projects and submission of handover documents
• Oversee and coordinate special projects regionally
• Monitor financial compliance and reporting as required by the business
• Coordinate flow of information, communication and disseminate it according to plan/strategy.
• Manage and own the CSI Corporate Calendar of events throughout the year.
• Maintain relationships with internal stakeholders and key external stakeholders, such as the Regional Gambling Board.
• Gather statistics on executed projects for accurate reporting.
• Support the CSI Manager in managing the regional CSI team
• Train new team members and ensure that all are up-to-date on current CSI standards and procedures.
• Support other Foundation departments as required.
• Adhoc tasks and projects as required.

Other:

• Ability to work under pressure and in a fast-paced growing environment.
• Will be required to travel
• Manage Team
• Excellent verbal, written, and interpersonal communication skills

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What You Bring:

• In possession of valid driver’s license that is held for a minimum of 3 years
• 2 years’ experience in driving
• Geographical knowledge

What You’ll Do For The Brand:

Financial metrics

• Achieve and sustain driver score targets as predefined.
• Where additional safety equipment / equipment has been issued to an incumbent due to the nature of the job he is working on, it is expected that they are in possession of and use such equipment where required.
• The incumbent is fully responsible for the vehicle allocated to him, including any other equipment allocated to the incumbent or the vehicle.
• The incumbent is responsible for the safety of the vehicle and its cargo.
• The incumbent is responsible for ensuring that any issues faced are reported immediately and are also reported on the trip sheet.
• The incumbent is responsible for carrying out pre on-route and post-trip roadworthy inspections using the prescribed forms and for reporting any defects.
• The incumbent is responsible for ensuring that he does not operate a damaged or defective vehicle unless repairs have been carried out on the vehicle.
• The incumbent is responsible for maintaining the cleanliness and neatness of the vehicle at all times.
• The incumbent is expected to travel only on authorized routes in a safe, courteous and cautious manner.
• Carrying of goods include the following:
• The incumbent is responsible for all aspects of the goods including the following:
• That the correct goods have been loaded and delivered/collected.
• That the goods and documentation correspond (i.e. – quantity and description).
• That the incumbent is present at loading of vehicles at suppliers and customers to monitor that the goods loaded correspond with the documentation and to note any differences.
• That the incumbent is present at offloading of vehicles to monitor that the load is in good condition and to record breakages or discrepancies.
• The incumbent must report any losses or damage to goods to his Supervisor immediately.
• The incumbent is expected to contact his home depot if he is delayed for longer than 30 minutes.
• The incumbent is responsible for the goods from the time of departure to the destination and safe offloading.
• The incumbent is expected to carry out any other duties, responsibilities or lawful instructions given to him by a Supervisor or Manager.
• Inform customers of price changes and other notices regarding them as directed by management.
• Communicate any issues or delays that arise and resolve problems efficiently.
• Cash collection and banking thereof.
• Transporting team members and guests as directed by management.
• Safe custody of the handheld machines.
• It is expected that the incumbent completes all trips within the scheduled times as instructed by the supervisor / controllers.
• The incumbent may not stop the vehicle in any spot other than an authorized stopping point, unless there is an emergency that prevents the vehicle from driving to the next authorized stopping points.
• In the event of an accident ensure that the incident form is completed, and the incident reported to SAPS and a case number obtained. This must be done within 24 hours and must be done even if the driver is not at fault. Notify the Fleet Administrator, HR and your Line Manager immediately of the incident.

People

• Satisfactorily complete advanced driver training and driver courtesy training on the road / similar program relevant to the vehicle and nature of load being transported.
• Timeous submission of claims, sick leave, annual leave, overtime etc.
• 100% compliance with bio time.
• Attend specific training as directed by your line manager.
• The incumbent is expected to report for duty on time and to be neatly dressed in the uniform supplied to him.

Compliance, risk and quality

• 100% with company policies and procedures specific to your role.
• Completely refrain from being behind the wheel when intoxicated (drugs/alcohol). If it is suspected that an incumbent is under the influence of alcohol or drugs, they will be subjected to a breathalyser or other tests. Examinations/testing will also occur on a random basis from time to time.
• 100% compliance with health and safety regulations.
• 100% compliance with relevant laws and regulations.
• Make use of the Hotline to report any suspicion of fraud.
• No transport of passengers is permitted under any circumstance unless approved by your line manager.
• No conducting of private courier services with the use of the Company vehicle.
• Under no circumstances may a driver inform any other person about the goods in his vehicle.
• Complete medical examinations at the discretion of the Company.
• The incumbent must have the following documents in his possession at all times:
• Relevant and valid South African driver’s license
• Valid PRDP

Growth and new markets/products

• Respect all customers and treat them with professionalism.
• Maintain a positive, energetic and professional appearance when dealing with customers.

Skill and Competencies:

• Excellent communication and interpersonal skills
• Demonstrates exceptional attention to detail
• Must be results driven
• Ability to work under pressure and still produce quality results timeously

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You Bring:

• Customer Service.
• Minimum 1-year call center experience in a team leader role in a fast – paced customer support environment.
• Excellent Interpersonal and leadership skills.
• Experience working with demanding targets and tight deadlines.
• Results-driven approach to problem-solving.
• Self-motivated, tactful, creative and strategic thinker.

A Bonus To Have:

• Diploma/Degree.

What You’ll Do For The Brand:

• Drive the operational agenda by providing daily direction and communication to teams to ensure that daily and weekly targets are met.
• Provide appropriate direction and dispute resolution for workplace problems.
• Maintain service levels, key performance indicators and performance management.
• Communicate & report accurate performance metrics to the respective department manager.
• Always promote ‘Best Practice’.
• Undertake required administration.
• Monitoring of Teams through call listening and verifying of valid transfers.
• Provide the necessary feedback, coaching, training, and development to productivity, quality, and overall work standards.
• Respond appropriately to discipline issues and maintain behavior.
• Create and maintain a high-quality work environment so team members are engaged and motivated to perform in an honest and transparent working environment premised on integrity.
• Promote excellent performance by leading the team and supervising the daily operations of the department & clearly set & communicate targets and use data to monitor & measure the team’s performance
• Organize and inspire the team to work towards common goals, while establishing an environment of trust and empowerment to help them maximize their efficiency & productivity
• Develop, implement new or improve existing business policies/processes to improve the services offered
• Ensure clarity around priorities and goals based on the organization's objectives.
• Identify, develop, and hire new & existing talent
• Investigate and handle escalated, complex cases to ensure proper resolution
• Communicate with the upper management & deal with difficult stakeholders
• Handling escalations from the customer.
• Analysis of first-time contact resolution targets & supports teams in achieving targets.
• Any other ad hoc duties that might be required

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You Bring:

• Housekeeping experience.

What you’ll Do For The Branch:

• Cleaner attired in Hollywood Uniform as per prescribed rules and regulations. Personal hygiene is always maintained.
• Ensures work areas are clean and tidy prior to opening, during service and at closing times (this includes the inside and outside of the Branch, as well as the car Park area).
• Floors are swept and mopped, scrubbed and/or vacuumed. Walls are cleaned. Refuse is gathered and disposed of. Bins are to be emptied, washed or sanitized and replaced with refuse bags.
• Toilets are to be cleaned.
• Tables and counters, chairs, TV screens, furniture, lights and machines and/or equipment is clean and wiped prior to team members commencing work.
• Ensures that service areas are neat and tidy during peak periods and quiet periods.
• Appropriate use of cleaning chemicals and cleaning detergents.
• Requests cleaning fluids and/or worn cleaning equipment e.g. mops/brooms/dusters from Branch

Manager as and when required.

• Declares breakages to the Branch Manager.
• The cleaning of branch aircon filters weekly.
• Ensure that the all tables & chairs in the Gaming areas are maintained – seat covers are monitored, and request replacements as needed.
• Table legs are adjusted to avoid wobbling, table tops and edges should be reported if refurbishing is required.

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You Bring:

• Experience in food and beverage
• Experience with the O.S system
• Experience with stock management
• Experience with the GAAP System

What you’ll Do For The Branch:

• Ensure uniforms are adhered to and in accordance with the dress
• Ensure that you look presentable to the Customers as you are the face of the company and need to present a professional
• Ensure the bar area is neat and tidy prior to opening. Ensure that the same standard is kept during service times to ensure that the service area is always neat and tidy. Ensure the service area is cleaned before Customers are
• Prepare stock requisition the night before but no later than an hour before opening time. Identify fast-selling items and increase requisition and consider relevant trends, busy periods/events that might increase stock
• Ensure fridges are always sufficiently stocked and ensure stock
• Ensure float is
• Greet Customers and thank guests, always acting in a pro-active and positive
• Show interest to the Customer/Punter, pay attention when they speak and maintain eye contact during
• Present menus to Customers/Punters and answer questions about menu Advise on daily specials and make recommendations upon request.
• Communicate in a clear and professional manner and address the Customer in a respectful
• Serve orders i.e. beverages/snacks or food timeously. Check with Customers to ensure they are enjoying their beverages or meals and take action to correct any problems.
• Take beverage/food orders as soon as the Customer/Punter is seated. Ensure beverage order is taken within five minutes after the menu is presented and food/snack orders are placed if requested. If required, check Customer identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages should the Customer appear to be under-aged.
• Write the orders on order slips to ensure the correct order is recorded. After receiving the order, immediately enter the order onto POS (GAAP) to ensure the order is generated.
• Follow up on food delays from the kitchen, advising Customers/Punters on delays and regularly communicating the status of the
• Ensure Customer/Punter complaints are dealt with Record all complaints in the complaint log and communicate all complaints to F&B Supervisor.
• Collect payments from Customers either by cash or card and correctly record the Thank the Customer/Punter for the tip. Any voids to be authorized by the F&B Supervisor.
• Reconciliation of all sales and cash/credit card payments to ensure that all monies are accounted The Bartender is accountable for all the sales recorded under their account during the shift.
• Print generic stock sheets of actual stock count names and codes. Count stock and sign next to changes with F&B Disclose all breakages and wastage to F&B Supervisor.
• Ensure that all personal food and beverage purchases are signed off by F&B Supervisor and are checked once received to Ensure that the VIP security gets the signed slip for the purchases before leaving the premises.
• Ensure the service area is clean and tidy in preparations for the next
• Ensure that internal procedures are adhered to.
• Any ad hoc duties that might be required.

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You Bring:

• 6 months to 1 year within sales, promotions or marketing.

What You’ll Do for The Brand:

• Customer Service: Assist clients with opening accounts and all betting queries
• Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services
• Drive mobile marketing campaigns to increase sales and sign up new online accounts
• Must keep records of their sales activities and report their progress to management daily
• Promote the mobile brand.
• Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters.
• Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID)
• Ensure new customer uses the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application.
• Keep work areas neat and tidy to promote a positive image to customers.
• Ensure appropriate management, safekeeping, and maintenance of all mobile equipment.
• Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels
• Might be required to roam between branches and stores as per operational needs
• Any other related duties that might be required within the business