Customer Service Consultants ( Digital ) ( X 10) at Hollywoodbets

Job Description

Hollywoodbets have exciting opportunities for X 10 Customer Service Consultant (Digital) to be based at our Team Support Office in Umhlanga. Responsible for the overall seamless customer care experience and ensuring that queries and complaints are dealt with timeously and efficiently on all Digital customer interaction platforms.

Minimum Requirements:

• Willingness to do shift and weekend work.
• A minimum of 6 months’ customer service experience preferably on Digital platforms.

Key Responsibilities:

• Team members log at least 15 minutes prior to the startup of a shift.
• Addresses queries on betting and promotional information - provides up to date bet information to account holders. Answer customer questions regarding problems with their accounts.
• Markets the brand, builds and establishes rapport with the customer.
• Meet daily/weekly/monthly targets.
• ensures swift feedback is given to the customer, Information is gathered from the Punter and the system and this is escalated to the Supervisor for resolve and feedback if necessary.
• Comply with company and department policies, procedures and standard operating procedures.
• Ensure communications is at a level that maintains the company brand/image and does not expose the company to reputational risk.
• Any other ad hoc duties that might be required.

Skills:

• Exceptional Written Communication and Strong command of the English language.
• Demonstrates exceptional attention to detail.
• Strong People Management skills and problem-solving skills.

Closing Date: 28th, June 2022