Customer Service Coordinator at Ellahi Consulting

Core Purpose of the Role:

• The core purpose of this position is to provide accurate, timeous support and service to the sales department.

Key Deliverables and Outputs:

• Assist sales representatives with onboarding new customers.
• Develop a thorough understanding of the services offered, along with auction and terms and conditions.
• Provide technical and non-technical assistance and support to customers and the sales team.
• Schedule training with new and existing dealers in collaboration with the Training Facilitator.
• Follow up with customers to ensure queries have been resolved.
• Liaise with the FICA team regarding the FICA status.
• Provide customers with updates on system terms and conditions, as well as auction terms and conditions.
• Assist sales representatives with resolving all TransUnion queries.
• Monthly ad hoc administration and reports.

Academic Qualifications

Essential:

• Grade 12
• Unendorsed driver’s license
• Own reliable transport
• Willingness to work flexible hours
• Automotive industry experience (Advantage) 

Work Experience

Essential:

• 3-5 years in the motor industry in the same or similar position
• Proven track record with contactable references

Advantageous:

• Relevant sales courses

Knowledge

Essential:

• Understand finance principles and customer service
• Good understanding of the motor vehicle sales cycle

Skills

Essential:

• Computer literacy: Word, Excel, and Outlook
• Technologically sound
• Basic math skills
• People person, consumer relations
• Ability to deal with customers and colleagues
• Crisis management, works well under pressure
• Administrative skills
• Information management and reporting skills
• Planning, organizing, time-oriented
• Problem analysis and problem solving
• Great verbal and communication skills
• Teamwork
• Ability to develop, foster, and maintain good relationships
• Good listening skills
• Attention to detail
• Reliable, flexible, and adaptable

Personal Attributes

Essential:

• Friendly disposition
• Assertiveness
• Good interpersonal relationships
• Ability to work under pressure
• Career maturity