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  • Posted: Nov 17, 2021
    Deadline: Not specified
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  • We believe in hiring talented, hardworking and ambitious people from all over the world. In return, we ensure a supportive working environment, access to leading edge technologies and a commitment to social awareness and equity. Working in this unique and highly competitive industry means that we have to take risks and be innovative. The way we do this is...
    Read more about this company

     

    Customer Service Host - Fixed Term Contract

    Purpose of the Role:

    Our primary focus is to exceed the customers’ expectations and to execute everything possible to provide them with the best experience. From there, what follows is professional, friendly and knowledgeable service.

    Duties include, but not limited to:

    • Providing world-class customer service by responding to customer queries by telephone, email and online chats

    • Processing and resolving of incoming and outgoing contacts in a multimedia environment

    • Processing pertinent information into relevant databases

    • Completion of tasks assigned during shift

    • Customer relationship building and management as well as cross selling of products and services

    • Problem solving tasks during shift

    • Handling and taking full responsibility for customer related queries

    • Excellent time management and adherence to schedule

    • Performing extra tasks given by managers / shift supervisors as required

    This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives.

    Essential Criteria:

    • Completed relevant Degree or 2 year National Diploma

    • Willing to work in 24/7 shift environment within the gaming/gambling industry

    • Driver’s license and own reliable transport

     

    Person Specifications:

    • Customer Orientation 

    • Organising & Planning 

    • Information Monitoring 

    • Stress Tolerance

    • Building Relationships

    • Communication 

    • Decision-Making 

    • Team Orientated

    Method of Application

    Interested and qualified? Go to DigiOutsource on myhcm.wd3.myworkdayjobs.com to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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