Customer Service Host - Fixed Term Contract at DigiOutsource

Purpose of the Role:

Our primary focus is to exceed the customers’ expectations and to execute everything possible to provide them with the best experience. From there, what follows is professional, friendly and knowledgeable service.

Duties include, but not limited to:

• Providing world-class customer service by responding to customer queries by telephone, email and online chats

• Processing and resolving of incoming and outgoing contacts in a multimedia environment

• Processing pertinent information into relevant databases

• Completion of tasks assigned during shift

• Customer relationship building and management as well as cross selling of products and services

• Problem solving tasks during shift

• Handling and taking full responsibility for customer related queries

• Excellent time management and adherence to schedule

• Performing extra tasks given by managers / shift supervisors as required

This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives.

Essential Criteria:

• Completed relevant Degree or 2 year National Diploma

• Willing to work in 24/7 shift environment within the gaming/gambling industry

• Driver’s license and own reliable transport

Person Specifications:

• Customer Orientation 

• Organising & Planning 

• Information Monitoring 

• Stress Tolerance

• Building Relationships

• Communication 

• Decision-Making 

• Team Orientated