Customer Service Manager at Pick n Pay Stores Limited

Qualifications & Experience:

• Matric (Grade 12) – required.
• Valid driver’s license.
• 2–3 years’ frontline, face-to-face customer service experience.
• Bilingual with fluency in Afrikaans is essential.
• Willingness to transfer between stores as required.

What You’ll Bring:

• Strong organisational and coordination skills
• High attention to detail and accuracy.
• Excellent communication, collaboration, and people management abilities.
• A proactive, solutions-driven mindset with a passion for customer satisfaction.
• Adaptability in a fast-paced retail environment and confidence handling multiple priorities.
• Proficiency in MS Office (Excel, PowerPoint, Outlook).

What You Will Do:

Champion Customer Experience

• Lead by example to deliver outstanding customer service daily.
• Resolve customer queries and complaints with care and efficiency.
• Collate and analyse feedback from customers and colleagues to enhance service delivery.

Maintain Store Excellence

• Ensure flawless execution of Store Operating Procedures (SOPs).
• Facilitate regular audits address any areas of non-compliance.
• Maintain exceptional store standards of cleanliness, safety, and presentation.

Communicate and Connect

• Facilitate clear and consistent communication within the team and with customers.
• Share success stories and key updates with internal and external platforms — including the local newsletter!

Develop and Empower People

• Coordinate and deliver customer service training that drives confidence and performance aligned with SOPs.
• Collaborate with management to ensure development goals are achieved.

Administration & Projects

• Manage administrative tasks accurately and timeously.
• Support and lead ad-hoc projects, including the development of project plans and timelines.

Lead with Purpose

• Drive local social responsibility initiatives that make a difference in your community.
• Manage administrative tasks and projects efficiently and accurately.
• Take ownership of your own performance and development through proactive leadership and accountability.

Closing Date: 28 October 2025