Customer Service Manager - Pinelands at Pick n Pay Stores Limited

Job Summary:

Provide exceptional Customer Service and uphold the company values with the community.

Requirements:

• Matric Grade 12.
• 12-18 months face-to-face customer service experience

Competencies:

• High energy levels
• 1
• High attention to detail
• Ability to think on your feet when resolving problems
• Customer service centric
• Sense of urgency
• Professional
• Analytical skills
• Good communication skills
• Good intrapersonal skills
• Good personal communications skills
• Adhere to standards, procedures and policies
• Customer Orientation
• Communication skills – clearly conveying message and actively listening
• Business mindedness

Responsibilities 

• Basic computer literate (MS Office)
• Pick n Pay values and culture
• Customer service ethos
• Understanding of Pick n Pay’s business priorities
• Understanding of different store formats
• Understanding of Pick n Pay values and expected performance standards
• Understanding of organizational structures, business flows, where and how to source
• information
• Code of Ethics
• Gain understanding on the process of handling customer complaints via different mediums
• Understand the SOP governing the public liability process
• basic knowledge on the SOP governing the food safety procedure
• In-depth knowledge on the roles of the CSM in store and the community around the store
• Reports
• HR Policy
• Consumer Protection Act
• Liquor Act

CLOSING: 3 JUNE 2024