Customer Service & Marketing Administrator at Signa Advisors (PTY) Ltd

MAIN JOB PURPOSE

Customer Service and Marketing Administrator answers incoming phone calls and directs them to the right person or department, answering customer questions and complaints. The Candidate may have to handle a high volume of inbound calls and should seek to create a positive experience for each caller. The incumbent will listen to clients to understand their reason for calling, address all questions and complaints, and provide an accurate and efficient response.
The Candidate will be responsible for supporting the Marketing Department by assisting with data capturing, filing, minutes taking, organising collateral, marketing initiatives, and marketing research.

DUTIES

•  Answer the switchboard and respond to electronic correspondence professionally.
•  Handle enquiries and complaints and direct them to the right person in the right Signa entity.
• Take messages and/or transfer calls professionally.
• Engage with customers in a remarkable customer service manner/client-centric manner.
• Receives telephonic enquiries and all electronic enquiries/communication e.g., [email protected]  email address and refer to the relevant person/s.
• Give professional responses to any general enquiries and be able to identify the right person to refer matter to despite the uniqueness of enquiry/query.
• Understand company offering and the structure of the Signa organisation and key subject matter experts/key individuals and where they are in the different entities' building/geography.
• Collaborative with Marketing and all key staff /subject matter experts as required.
• Collate client/ staff, and vendor information and capture the information on the company database.
• Capture the newsletter subscriptions on the marketing database.
• Organise and distribute marketing collateral, stationery, and prints as required. 
• Research current industry news regularly as required.
• Compiling and creating feedback reports.
• Be informed about the company's latest specials, offerings, and services.
• Assist, plan, and coordinate with general marketing projects as operationally required.
• Identify key opportunities internally and externally.
• Support the company’s Social Committee with event ideas, arrangements, and roll-out.

QUALIFICATIONS & EXPERIENCE

• A higher qualification in communications or marketing requirement.
• Computer Literate on MS Office.
• Must be proficient in business English and understand other languages.
• Certificate in telephone etiquette will be advantageous.
• 1-2 years’ experience in a similar role.
• Experience in liaison with customers.
• Experience in Google Search and MS Office.